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Rentals in Keystone Resort

Do Your Keystone Resort Cleaners Use a Mop and a Broom?

Cleaning quality and consistency is one of the top issues we are asked about when we are speaking to owners who are considering changing management companies. In some cases we have been asked if our cleaning staff uses a mop and a broom. The answer is yes and we use several other tools to assist with the cleaning process.
Many other Keystone management companies pay their cleaners more if the cleaning is performed faster. For example, a cleaner may be paid $30 for the first cleaning of the day and $5 more for each subsequent cleaning in the same day. So by the time the cleaning gets to the sixth cleaning of the day, they are making twice as much as they did for the first cleaning. This is a very big incentive to work fast and miss the details.
SCMR has implemented several procedures that we believe dramatically improves cleaning quality. Our cleaners are divided into competitive groups. The groups that perform higher quality cleanings are allocated more cleanings than those who only do an average job. If any cleaner does not perform to our minimum standards they are dismissed.
The second quality control procedure SCMR has implemented is a financial penalty for any major mistakes or errors in the cleaning process. For example, if a cleaner misses a dirty toilet bowl, they are fined for the mistake. There is never a good reason to miss something like this and we know it can have a significant impact on your guests stay.
The third quality control procedure is a cleaning checklist that must be filled out during each cleaning. This checklist is a helpful reminder to the cleaners of what each individual property needs. It also allows our inspectors to check the work performed.
Finally, we have two inspection procedures in place. First, all units are checked by a cleaning inspector that is part of the cleaning staff. Secondly, independent of the regular cleaning inspector, one of our regular staff spot checks units randomly. If mistakes are found the cleaners are required to immediately return to the unit and rectify the error. This process assists with training and is an incentive to do it right the first time.
You and your Keystone rental guest deserve the best experience possible in your high-end condo. Whether your condo is ski-in / ski-out or in the River Village, everyone deserves the same high standard of cleaning.

Posted by William on 11/11/2009 11:10:41 PM 0 Comments

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