Owner Experience |
|
|
|
|
|
|
|
No-Hassle Management Agreement |
Yes |
No |
No |
No |
Yes |
? |
Yes |
Easy Access to Management |
Yes |
No |
Yes |
No |
No |
No |
No |
Transparent Fee Structure |
Yes |
No |
No |
No |
Yes |
No |
No |
Same Day Turnover of Property to Maximize Revenue |
Yes |
No |
Yes |
Yes |
No |
No |
No |
Efficient Monthly Direct Deposits |
Yes |
Yes |
Yes |
? |
? |
No |
? |
Easy-To-Read Monthly Owners’ Statements |
Yes |
No |
? |
? |
? |
? |
? |
Real-Time Reservation Information |
Yes |
No |
? |
? |
? |
No |
Yes |
Online Owners’ Reservations |
Yes |
No |
Yes |
Yes |
? |
Yes |
? |
Guest Experience |
24/7 No-Hassle Check-in/Check-out |
Yes |
No |
No |
No |
No |
No |
? |
Local Staff Available 7 Days Per Week |
Yes |
Yes |
Yes |
Yes |
No |
No |
No |
Amazing Guest Mobile App |
Yes |
No |
No |
Yes |
? |
? |
? |
Select Properties Feature Ritz Carlton Quality Linens & Duvets |
Yes |
No |
No |
No |
No |
No |
No |
Light & Breathable Microfiber Sheets |
Yes |
No |
Yes |
No |
No |
No |
No |
33% More Towels per Bathroom |
Yes |
No |
No |
No |
No |
No |
No |
Extra Towels Delivered at No Extra Charge |
Yes |
Yes |
No |
No |
No |
No |
No |
Ultra High-end Toiletries |
Yes |
No |
No |
No |
No |
No |
No |
Fans & Humidifiers in Every Property |
Yes |
No |
? |
? |
? |
No |
No |
Check-in as Early as 10 a.m. for a Small Fee |
Yes |
No |
No |
No |
Yes |
No |
No |
Check-out as Late as 6 p.m. for a Small Fee |
Yes |
No |
No |
No |
Yes |
No |
No |
Access to On-staff Maintenance Services |
Yes |
Yes |
Yes |
Yes |
No |
No |
No |
24/7 On-staff Emergency Maintenance |
Yes |
Yes |
? |
? |
No |
No |
No |
Guests Choose Exact Property to Rent |
Yes |
No |
Yes |
Yes |
Yes |
Yes |
Yes |
Cleaning |
True Employee-based Housekeeping |
Yes |
No |
Yes |
No |
No |
No |
No |
Quality Control Inspecting |
Yes |
Yes |
Yes |
? |
No |
No |
No |
No Extra Charge Minor Carpet Cleaning |
Yes |
No |
No |
No |
No |
No |
No |
2x more often Full Carpet Cleaning than Competitors |
Yes |
No |
No |
No |
No |
No |
No |
Owners’ Option to Self Clean |
Yes |
No |
Yes |
Yes |
No |
? |
No |
No Extra Charge Restock Basic Kitchen Supplies |
Yes |
Yes |
Yes |
? |
No |
? |
No |
2x more often Bedding Sanitation than Competitors |
Yes |
No |
No |
No |
No |
No |
No |
Discounted Owner Cleanings |
Yes |
No |
No |
No |
No |
No |
No |
Maintenance |
Low Fixed Maintenance Fee |
Yes |
No |
No |
No |
No |
No |
No |
True Employee-based Maintenance Staff |
Yes |
Yes |
No |
Yes |
No |
No |
No |
No Extra Charge Preventative Maintenance |
Yes |
No |
? |
? |
No |
No |
No |
Up to 4.5 Hours of Maintenance Labor Included Per Month |
Yes |
No |
No |
No |
No |
No |
No |
Full Service Project Management |
Yes |
No |
Yes |
No |
No |
No |
No |
In-House 24/7 Emergency Maintenance |
Yes |
Yes |
No |
? |
No |
No |
No |
No Extra Charge Concierge Receiving/Delivery |
Yes |
No |
Yes |
? |
No |
No |
No |
No Extra Charge Door Lock & Repair |
Yes |
No |
No |
No |
No |
No |
No |
Lowest In-house Labor Rates in County |
Yes |
No |
No |
No |
No |
No |
None |
In-house Labor Rates $50-$75/hour |
No |
Yes |
Yes |
? |
No |
No |
None |
Marketing |
Defined Fee-based Marketing Services |
Yes |
No |
No |
No |
No |
No |
No |
Owner Required to Give Multiple “free nights” for Management Use |
No |
Yes |
Yes |
? |
? |
? |
No |
Option to Self-Manage Marketing |
Yes |
No |
No |
No |
No |
Yes |
No |
Rental Rates Determined by Market Conditions & Adjusted Weekly |
Yes |
No |
? |
No |
Yes |
No |
Yes |
Computer Algorithms Determine Rental Rates |
No |
Yes |
? |
? |
Yes |
n/a |
Yes |
8% Fee for Owner Referred Reservations |
Yes |
35% |
25% |
No |
No |
n/a |
No |
Customized Marketing Package Options |
Yes |
No |
No |
No |
No |
No |
No |
Individualized Marketing on VRBO |
Yes |
No |
No |
No |
? |
n/a |
? |
Individualized Marketing on Airbnb |
Yes |
No |
No |
? |
? |
n/a |
? |
Access to the Expedia Partner Network with Advertising on dozens of feeder sites |
Yes |
No |
No |
No |
No |
n/a |
No |
Regularly Updated Photos & Descriptions of Properties |
Yes |
No |
No |
No |
No |
n/a |
No |
Optional Professional Photos |
Yes |
No |
? |
No |
Yes |
n/a |
Yes |
Standard Level Photos Included with Standard Management |
Yes |
No |
No |
? |
? |
? |
? |
Reservations |
Instant Online Reservations |
Yes |
Yes |
Yes |
Yes |
Yes |
n/a |
Yes |
7 Days per Week live Reservations |
Yes |
No |
Yes |
Yes |
? |
No |
No |
Reservation Call Center & Staff in Keystone |
Yes |
No |
Yes |
Yes |
No |
No |
No |
Minimum Rental Age: 24 to 30 years |
Yes |
No-18 |
Yes |
Yes |
No-21 |
n/a |
No |
Targeted Advertising for Repeat Guests |
Yes |
? |
Yes |
? |
? |
n/a |
? |
Business Model |
Average Total Cost of All Services: less than 25% of All Revenue |
Yes |
No |
No |
No |
No |
No |
? |
Average Total Cost of All Services: 35-40% of All Revenue |
No |
No |
Yes |
Yes |
Yes |
No |
? |
Management Partnership Rooted in Personal Relationships |
Yes |
No |
? |
? |
No |
No |
No |
Strategic Partner Discount Program |
Yes |
Yes |
Yes |
Yes |
No |
No |
? |
Transparent Business Operations |
Yes |
No |
No |
? |
No |
? |
No |
Direct Access to Company Ownership |
Yes |
No |
? |
Yes |
No |
No |
No |
Senior Manager on Duty 7 Days per Week |
Yes |
No |
Yes |
? |
No |
No |
No |
Cross-Trained Managers |
Yes |
No |
Yes |
Yes |
No |
? |
No |
Renters Contractually Held Accountable for Damage |
Yes |
No |
Yes |
Yes |
No |
No |
Yes |
Optional Damage Protection Program |
Yes |
No |
No |
No |
No |
No |
No |
Optional Owner Guided Rental Rates Program |
Yes |
No |
No |
No |
No |
No |
No |
Mandatory Annual Comped Nights |
No |
Yes |
Yes |
? |
? |
? |
? |
5% Increase in Management Fees if No Comp Nights |
No |
? |
Yes |
? |
? |
? |
? |