Flying Dutchman #1194

All emails about resort stated 24 and up. So I'm unsure where the miscommunication was about Adult Only resort and retreat.

Anonymous from NA - Posted: 6/24/2024

Thank you for your review and feedback! Keystone is a family resort that welcomes everyone of every age, however to rent our condo, the primary guest must be at least 24 in most situations, but are welcome to bring friends and family of any age!

Summit County Mountain Retreats staff

The condo was very conveniently located within 5 minutes of the ski lifts and had a new refrigerator with ice maker and new microwave. The overall cleanliness was really good and there was an ample amount of bedding in all three bedrooms, a beginning stock of toilet paper and paper towels, seasonings and cling wrap, as well as a playpen, lots of games and even a toy rideable car that our 10 month old absolutely loved. There were several downsides to he condo starting with the extremely loud upstairs condo that sounded like people bowling and rollerblading until 4 am and the number on the refrigerator sign and on the website that we were told to call to Keystone security resulted in that company saying the unit was not covered by them so we needed to call the police! After 2 nights of no sleep for the baby, we made a visit to the upstairs to ask them to keep it down, which only helped for about 2 hours. We were told there were no other accommodations to move to, so we just had to stay there or find somewhere else on our own with no refund. The overall appearance of the condo was very worn and there were several areas that needed to be repaired or replaced including the unstable toilet that continuously ran water, the leaking sink faucet, and shower head in the guest bathroom, broken tiles around the fireplace, dented and noisy floor heating, rusted and broken pots and pans, storage containers with no lids, and the non drying dryer in the coin/cc laundry room in the building that cost $2 a cycle to use but took 3 cycles to dry the 2 dish towel and 4 small bath towels provided for up to 10 people for 6 days! The Summit County MR company had a great webpage and app and sent a great amount of emails explaining general info but the staff was not trained to answer questions and had to contact someone else to try to find out what we needed to do or if there would be any sort of a discount (which there wasn’t)since we had to leave a day early due to a family emergency

Anonymous from San Angelo - Posted: 1/1/2024

Thank you for your review and feedback. As we do not manage that upstairs unit wither Keystone Security or the police would need to be contacted to take care of this, just like this guest was told. When guests have any issues with the inside of their unit we are always there to help, but guests need to report it to us so we can rectify the issue!

Summit County Mountain Retreats staff

The overall experience was great. The staff helped us with our reservation, check in and out was easy, and the accomodations were as advertised. Our only issue on the front end is we did not see the initial confirmation emails that were arriving over the weekend and had to rebook a different unit than our original choice. However, SCMR did get us in to a very similar unit.

Anonymous from Hudson - Posted: 8/10/2023

Thank you for your 5 star reivew!

Summit County Mountain Retreats staff

This place was a great last moment find. Lots of space, great pool area. We were very comfortable.
We did have trouble with the tv but it was fixed by our second night. Upstairs became very warm but otherwise no issues.

Anonymous from San Antonio - Posted: 7/8/2023

Thank you for your 5 star review!

Summit County Mountain Retreats staff

The property was a great, and came with everything needed. The property had places to walk/hike and was close to town. Only 2 parking passes for up to 10 guests was the only issue we dealt with but there are free lots in town to use so not a huge deal

Anonymous from Evans - Posted: 6/28/2023

Thank you for your review!

Summit County Mountain Retreats staff

The location of the property was great. The appliances are old and tired. There is a hole in the bathroom door and only one clothes washer and dryer for the entire property. The hot tub wasn't in working order. Check in process was difficult and the keys should be placed on the property. We would describe the property as adequate, but not great.

Anonymous from Laurel - Posted: 5/24/2023

Thank you for your honest review and feedback, we enjoy feedback like this as it allows us to make every stay the best for each guest!

Summit County Mountain Retreats staff

Located just a few miles from the chairlift. Bus stop nearby if needed but we drove and parked by the chairs. Condo is not new but was comfortable for a family of four and two grandparents. Nice to be able to prepare meals and relax. Purchase food in Dillon. Complex has pool and hot tub but be sure to check they are open. Would definitely enjoy revisiting.

Anonymous from Everett - Posted: 3/13/2023

Thank you for your honest review and we can't wait for you to stay with us again!

Summit County Mountain Retreats staff

We loved our stay! Perfect for a ski vacation.

Anonymous from Eagle - Posted: 2/1/2023

Thanks for your review!

Summit County Mountain Retreats staff

Everything was very nice. Only complaint is that the hot tub didn’t work but the staff was gracious enough to offer a 10% refund.

Anonymous from Goodland - Posted: 1/24/2023

Thank you for your review. The common area hot tub is managed by the HOA and we apologize it was not operational during your stay.

Summit County Mountain Retreats staff

Stayed for a 4-day ski vacation, very clean, comfortable, and convenient. Kitchen had what we needed fora couple small meals. Would recommend.

Anonymous from Bolivar - Posted: 1/20/2023

Thanks for your comments and for having selected our property. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.

Summit County Mountain Retreats staff

The condo itself was clean and a nice location. Communication with property management before our stay was excellent. We were very disappointed that the hot tub and pool were not working. We rented this place specifically because it had a community hot tub. It's surprising that during the height of the holidays (between Christmas and New Years) and peak ski season that the hot tub was not working.

Anonymous from Highlands Ranch - Posted: 1/2/2023

Thank you for sharing your much-valued feedback with us.

Summit County Mountain Retreats staff

Cozy home with all amenities possible. Great customer service and they are very attentive as well. My family had a great time staying in the condo and would love to book again in the near future. I was able to get ahold of the management at anytime and they responded promptly to my every need. Only downside is the upstairs people who tend to be very loud in the mornings but no big deal.

Anonymous from Austin - Posted: 12/1/2022

We’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Summit County Mountain Retreats staff

We did not stay in our rental much because we were out exploring. But it had everything we needed and was close to River Run and Lakeside (where we spent a lot of time feeding the fish, lol). Would definitely stay here on our next visit!

Anonymous from Fruita - Posted: 6/23/2022

Thanks for the awesome review, Katherine! I’m happy that you enjoyed your stay and we hope to have you back soon as a guest!

Summit County Mountain Retreats staff

It was a very comfortable and relaxing home. Cozy, clean and warm.

Anonymous from Homestead - Posted: 12/8/2021

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Summit County Mountain Retreats staff

Very chill and relaxed

Anonymous from Boulder - Posted: 10/8/2021

Thanks for the awesome review, Lawrence! I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats. Take care!

Summit County Mountain Retreats staff

Kind of a throw back to the 80's but we very much enjoyed the location, ground floor access outside the patio, hiking and biking out the door and really nice pool area. We would come back!

Anonymous from Woodland Park - Posted: 6/15/2021

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in Summit County.

Summit County Mountain Retreats staff

It was great - perfect ski weekend with family and friends. Great location close to Mountain House and accommodations!

Anonymous from Parker - Posted: 2/17/2021

Thank you for staying with us. We grateful that you chose our company.

Summit County Mountain Retreats staff

We enjoyed our stay. Loved having a fire with the wood provided. Everything you need to prepare and cook a meal is available. It was a nice a cozy stay for our family.

Anonymous from Grand Island - Posted: 10/20/2020

Great time! Great place for the family

Anonymous from Fort Collins - Posted: 10/16/2020

We had a wonderful time in Keystone. The unit is nice and in a great location. Unfortunately, many things were closed due to COVID. We look forward to visiting again.

Anonymous from Chicago - Posted: 8/17/2020

Location was great and being on ground floor the kids could play in the yard while we sat on the deck relaxing after a long day. Would be nice if the upstairs had some blinds so my younger kids wouldn’t have woken up every morning when the sun came out

Anonymous from Spring Hill - Posted: 7/20/2020

We had an amazing stay at the Flying Dutchman. We were there during peak fall colors (1st week in October) and Keystone was beautiful with no crowds.

Anonymous from sanford - Posted: 10/23/2019

We rented this place for a golf trip and it was more than adequate for 3 guys. Nice wood burning fireplace and all the conveniences we needed. Location was great... just a couple minutes from Keystone resort and a short 10 minute drive into Dillon. Only criticism is that the couch needs to be upgraded.

Anonymous from Broomfield - Posted: 10/2/2019

My sister's family and mine spent a weekend in this condo, and it was a wonderful mini family reunion getaway. The management company was very good with communication on the property, amenities, activities nearby, etc. We enjoyed the fact that there was a pool at our disposal, and the property was very well situated for taking hikes. I would recommend this property.

Anonymous from Hutchinson - Posted: 9/8/2019

The space was pretty much exactly as advertised. Cozy, comfortable and room for our group of 9 to have group discussions and sleep comfortably.

Anonymous from Denver - Posted: 7/16/2019

This condo has 3 bedrooms and is very nice for a weekend in Keystone

Anonymous - Posted: 7/9/2019

We stayed 8 nights at our condo and lived out token. Their were six of us and we ate most of our meals there. The place was clean, well stocked with supplies, and comfortable. When we needed a “refresh”, Chris came as promised and even returned again that evening, going out of his way to bring us extra hair conditioner. The building was quiet and the kitchen had plenty of accessories. The cost was the lowest we could find on VRBO for three bedrooms. One sofa was in need of replaced cushions but everything else was a terrific value and all good.

Anonymous - Posted: 6/20/2019

I came out with 3 friends for a work/snowboard trip and we couldn't be happier with our stay.
We appreciated that the condo provided us with enough space to have privacy if we desired but had a really nice common area as well.
I really loved the layout of the condo and the overall warmth of it.
-Steve

Anonymous - Posted: 1/25/2019

We enjoyed the condo and the cool weather even the rain.

Anonymous from Thornton - Posted: 9/19/2018

I faced some trouble while check-in process as the email they sent to me was gone to my spam folder, but by calling them, I managed to do the check-in process very smoothly.

Anonymous - Posted: 9/18/2018

Enjoyed staying here,plenty of room and space,location was beautiful close to everything you can think of. We would stay here again!

Anonymous from Omaha - Posted: 8/26/2018

Overall the place was very nice to stay. Some of the upkeep could have been a bit better. The walls had a lot of damage, the carpeting had some big stains. We texted and asked if we could access a vacuum, when we moved the couch there was a bunch of garbage and crumbs under it. They texted back and asked which unit we were in, but never brought us a vacuum.

Anonymous from Cold Spring - Posted: 7/30/2018

Thank you for the feedback. We will follow up with our staff to stress the importance of following through on all calls. We're glad you enjoyed your stay otherwise.

Summit County Mountain Retreats staff