Great unit. Very easy to walk back and forth to the lifts. Description was spot on. The property was clean and the management company was great. There is some maintenance that needs to be done, but we would stay there again.
Submitted on Apr 16, 2024
Response from Summit County Mountain Retreats
Thank you for your review, we would like to know more about these maintenance concerns.
Pros: the bed was very comfy, the place was clean and convenient to the gondola even with the construction of the new monstrosity.The team was very responsive to our complaint of the toaster not working and provided a replacement that day.
Cons: very poor selection of pots for cooking. Two big stockpots and one approx 2 qt pot and a few fry pans. Lots of pot lids but no matching pots. There is stuff in the cupboards that need to be discarded such as a rice cooker without a lid, a knife holder just taking up room. .
Submitted on Mar 30, 2024
Response from Summit County Mountain Retreats
Thank you for taking the time to leave us a review. We are glad to hear you enjoyed your stay and the location of the property. We appreciate your kind words about our staff and will pass this along. We will get with our team and look into the kitchen utensils in the unit. We hope to see you again soon!
Location to River Run Village and gondola was just what we were looking for. This unit fit our family of three perfectly. We really appreciated the Murphy Bed for our teenage son. Very comfortable with all the amenities we were looking for. The property management company provided detailed instructions prior to arrival and everything was clearly communicated. For the most part the unit was clean and well maintained, but could use a good scrub. There was food on the walls next to the dining table and thick dust behind the bed.
Also, the hot water was luke warm in the master shower however both sinks had hot water. It seems the cartridge for the shower needs replacing. The lukewarm shower was disappointing, however the other bathroom shower did have hot water. This was a minor inconvenience and would not prevent us from renting this unit again as everything else was so nice.
Overall we enjoyed our stay here and hope to come back some day. Thank you!
Submitted on Feb 14, 2024
Response from Summit County Mountain Retreats
Thank you for your review and valued feedback! we will be sure to share this with our teams here!
We absolutely loved it - perfect location (quiet, beautiful scenery, and close to everything)
Submitted on Oct 20, 2023
Response from Summit County Mountain Retreats
Thank you for your review!
A very clean place to stay, nice location, enjoyed the pool and hot tub. The only minor things were the water pressure in the master bedroom and the window was hard to open.
Submitted on Aug 21, 2023
Response from Summit County Mountain Retreats
We are happy to hear that you enjoyed your stay and we appreciate your feedback. All your comments help us improve our service.
Two nights so that a great old friend and I could grab a few more turns at the Legend before season's end. This fab little condo provided everything we needed and more. Plenty of space for us, decently provisioned kitchen for our breakfast. We made nightly use of the hot tub, steam sauna and the gas grill. Perfectly located. Very comfortable. Would go back in a second. Thanks all!!! Made our getaway unforgettable.
Submitted on May 17, 2023
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Nice penthouse location in great location near main Gondola. Unfortunately we misplaceded the room key and it was a mile walk each way in snow boots to get a replacement. Completely my fault but the supposedly hidden spare key wasn't in the lock box per thier plan. I tried to get them to bring a spare, but they claim they didn't have anyone to run key. Nice comfortable beds and enjoyed gas logs. Master TV wasn't hooked up properly, unable to use.
Submitted on Dec 19, 2022
Response from Summit County Mountain Retreats
Thank you for taking the time to leave us a review. We are so sorry that you had issues getting a new key dropped off since you misplaced one. We will follow up with our team about the delay.
Awesome as always
Submitted on Nov 15, 2022
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats. Take care!
This is our second stay with Redhawk Lodge and we've had a great experience both times! We will definitely stay with you all again!!
Submitted on Oct 11, 2022
Response from Summit County Mountain Retreats
We’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
This is our second time staying at Red Hawk!First time booking through summit Condo was as expected! Only issue we had was we had two vehicles and were only allowed one parking space! Was told by summit management that we would have to park second vehicle off property at $60.00 a night! We went to a keystone resort employee and got a parking pass for the out side lot at no charge! At no time during our stay was the the garage or lot even close to full so I don’t see what the issue is! Makes me wonder if they don’t own the paid parking! Will book through keystone from now on for no hassle on a second vehicle! We have booked through keystone the 3 previous times and never had a Issue with parking! Other than this issue no problems at all! If you only have one vehicle by all means book through summit!
Submitted on Jul 27, 2022
Response from Summit County Mountain Retreats
Thanks for sharing your experience with us. Unforuntaely we do not manage the parking in Keystone for any properties or any paid lots. The HOA only allows us to issue one parking pass per rented unit. You got lucky and had a Keystone employee break the rules that the HOA enforces us to follow.
Bed was super comfy! Kitchen was well stocked. Would stay here again.
Submitted on Jun 3, 2022
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Great location at Keystone! Could. Use new frying pan and master bedroom shower curtain needs to be replaced.
Submitted on Apr 11, 2022
Response from Summit County Mountain Retreats
We thank you for having taken the time to give us an evaluation of your stay. Our biannual kitchen restocks will be happening very soon and we will definitely replace any kitchen items in poor condition. We have sent a team member to ensure that the master bathroom shower curtain liner is replaced. Thank you again and we look forward to hosting you again soon!
Nice place to stay, lots room for me and my friends, close to lift, bars and restaurants.
Submitted on Feb 1, 2022
Response from Summit County Mountain Retreats
Thank you for staying with us. We are grateful that you chose our company.
Everything was great it was easy to check in and get her keys in our condo was very clean
Submitted on Jan 4, 2022
Response from Summit County Mountain Retreats
Thank you for staying with us! We appreciate guests who are so kind.
We stayed for a month in Keystone. The condo we rented was cozy and in a perfect location to access the village, Frisco, Dillon, Silverthorne and Breckinridge. We filled out time everyday.
Submitted on Aug 16, 2021
Response from Summit County Mountain Retreats
Thank you for staying with Summit County Mountain Retreats! We appreciate our guests and recognize there are many options in the marketplace.
Excellent overall. The condo could have been a little cleaner. There were towels that were stained and a cheerios in the entryway bathroom. With that said, the location was great and we loved the condo and wish we owned it ourselves. Very cozy!
Submitted on Mar 24, 2021
Great location and super well appointed! Stayed in the condo 4 nights and felt like home away from home.
Submitted on Feb 8, 2021
Very clean and comfortable! Had a great time! Would rent again
Submitted on Oct 17, 2020
Made for a great long weekend. Had a couple of minor issues and management was available and on top of it in minutes. We generally pick this property when we come to Summit County and will continue to
Submitted on Oct 17, 2020
Response from Summit County Mountain Retreats
Thanks for your feedback! This guest was an absolute pleasure to host. We look forward to being of service again in the future! Please keep in mind that the next reservation made with us qualifies for a repeat renter discount.
Great facility , super clean and quiet.
thank you
Submitted on Oct 14, 2020
We had a short stay but it was incredibly cozy! The view from the balcony was amazing and the apartment was very clean!
Submitted on Oct 6, 2020
Loved this condo! Had a lovely stay.
Submitted on Oct 1, 2020
It is a beautiful place. We were celebrating our 35th anniversary so it was just perfect for the two of us. We visited a local cafe called Haywood Cafe. They were very kind and their service was excellent and the food was great. If anyone skis the condo is a premium place. It’s right by a ski lift right outside of the building. In the summer it is great as well off the beaten path of the road so it was quiet.
We did have a problem with the other condo building across from us that had a rowdy group of people and we could here them with our windows opened. But it wasn’t horrible. Windows had to be open otherwise it would get pretty stuffy. The ventilation in the rooms is my only complaint. If the windows and door aren’t open it is very hot and there wasn’t much air flow. More fans whether ceiling fan in the living area or a box fan for the living area would be very helpful.
Loved that it had pretty much everything we needed to cook with etc.
thank you for the use of the condo it was all and all a great place.
Submitted on Jun 17, 2020
The condo is in an excellent location within easy walking distance to the gondola. It was very well set up and comfortable, ideal size for a couple.
Submitted on Feb 4, 2020
We had an amazing visit! The condo was extremely clean. It was fully equipped with all the amenities needed. We booked for a 2 night stay but ended up with a 3 night stay all because the place was so clean and comforting! I recommend this condo to everyone!! We will be back!!! Thank you for your service!
Submitted on Oct 24, 2019
Our condo was a clean, cozy mountain retreat. We loved our stay there!
Submitted on Jul 11, 2019
Nice and quiet in the off-season (mid June), very clean, well-appointed, great bed and the pool and hot tub were very nice. Close to hiking trails, and if you get up early you can see Moose on the path behind the pool.
Submitted on Jun 22, 2019
This unit was great...super comfortable, clean and a great location on the edge of River Run, super close to the gondola. However, the best part of this unit is the fact that there are hooks to hang your stuff everywhere. I think I literally counted 36 's awesome.
Submitted on May 22, 2019
Stayed here years ago and still keep coming back. Hotel is nice and great location.
Submitted on May 19, 2019
This place was perfect for our needs. We spent most of our time skiing, but it was a great place to cook meals and sleep. Loved having the second bathroom, too. The kitchen was well stocked with supplies, the bed was comfy and it was a great location.
Submitted on Apr 28, 2019
Everything about this unit was GREAT ... except ..... PLEASE go out and buy ONE knife that actually has a sharp edge on it!!!! $10 at Ikea would have made me love this place!
Submitted on Apr 21, 2019
Rental experienc was good. Has an entry door problem but they fixed it quickly. Short walk to gondola was great. Apartment was nice. Showed a little wear.
Submitted on Mar 22, 2019
The unit had everything we needed. It was clean when we arrived, however the rugs in the unit looked dirty and worn. It would be nice if there was a broom in the unit to use as much dirt comes in from going back and forth to the slopes and there is no way to get rid of it since, there is no maid service during your stay.
Submitted on Jan 18, 2019
The place was very clean and in great shape. We loved the gorgeous views on the balcony. The bathrooms were a great size and the fireplace made it so cozy. The only thing is maybe a few more things to cook with in the kitchen. But all around, a great condo I would stay here again.
Submitted on Sep 28, 2018