4.7 (12 reviews)
Black Bear
Denver CO
4
Overall Comment
We had to wait 2 hours outside of unit for maintenance to show up because the doorlock did not work (was out of batteries).. We could not access television and guest services told us they would send someone to fix but nobody came. We went down to hottub which was not working. Room was great - management and amenities were not
Submitted on Dec 7, 2023
Great place to stay in Keystone
NA NOTAVAIL
5
Overall Comment
Right next to the lifts, restaurants, and shops. Place was clean and well appointed. I would definitely stay here again.
Response from Summit County Mountain Retreats
Thank you for your review!
Submitted on Aug 15, 2023
Nice location, needs updated
Farmington Hills MI
3
Overall Comment
The location of this property was excellent. However, the interior needs major updating. The bedroom was fine. The bathroom had broken doors on the vanity. The living room furniture was very shabby. The check in process requires you to drive to another location. Other owners had a lockbox and the fact that we had to go to another location (especially since we took a shuttle there) was very annoying. I sent pictures to the management company with concerns about cleanliness and have yet to hear back. The price for the rental was very fair, but the cleaning free for a 12 hour stay, and for the shabbiness of the place was not acceptable.
Response from Summit County Mountain Retreats
Thank you for your honest review and feedback.
Submitted on May 5, 2023
04/2023
Birmingham AL
5
Overall Comment
Very enjoyable
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
Submitted on Apr 19, 2023
Great location and very comfortable
New Orleans LA
5
Overall Comment
We enjoyed our visit. The location was great and the condo was very comfortable.
Response from Summit County Mountain Retreats
Thank you for your review.
Submitted on Mar 16, 2023
Best location, Friendly staffs, everything was great
ERIE CO
5
Overall Comment
My family really enjoyed the property. It is located in the middle of the village where you can find everything you need from Keystone. I definitely coming back again. Thanks!
Response from Summit County Mountain Retreats
Thanks so much for sharing your experience with us. We hope to see you again soon.
Submitted on Mar 10, 2023
Enjoyable stays
Beaufort SC
5
Overall Comment
Stayed here before using property management company several times. They make it easy, responsive on any maintenance issues. Got locked out of unit. Chris responded immediately.
Response from Summit County Mountain Retreats
We appreciate you for choosing SCMR when visiting Summit County. Chris is a great employee and we are happy he was able to help you quickly when you were locked out of your unit!
Submitted on Feb 5, 2023
Well kept one bedroom rental
Laporte CO
5
Overall Comment
We have stayed in many rentals in the keystone village. This little gem was a great find. Well stocked kitchen, comfortable furniture, bed was lovely.
Response from Summit County Mountain Retreats
Thank you so much for your positive rating for your recent visit with us at Summit County Mountain Retreats.
Submitted on Jan 4, 2023
Great location next to restaurants and gondola
Allen TX
5
Overall Comment
Is hard to be closer to the mountain than this. The bed was comfy and everything was very clean despite being there on one of the busiest days of the year. The biggest issue we had was that our kids couldn't sleep at 8-9pm because the noise from the bar outside even with a sound machine on. The noise dies down about 10.
Response from Summit County Mountain Retreats
Thanks so much for sharing your experience with us. We hope to see you again soon.
Submitted on Jan 1, 2023
Great stay near skiing
5
Overall Comment
Great location (short walk to gondola), clean, and fast check-in / check-out.
Response from Summit County Mountain Retreats
We appreciate your review! Happy to hear you had a great stay! Looking forward to hosting you again.
Submitted on Dec 2, 2022
Mountain condo CLOSE to gondola
Omaha NE
5
Overall Comment
Excellent location-- close to gondola and shops! Condo is well supplied.
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats. Take care!
Submitted on Nov 28, 2022
Great Condo, Poor Communication
Erie CO
4
Overall Comment
The room was fantastic - clean and cozy. But the VBRO listing advertised for multiple hot tubs and pools. We arrived to find out that they were ALL out of commission for maintenance. This was upsetting because my wife and I were looking forward to the hot tubs on a cool, fall weekend. We called Summit County Mountain Retreats (Property Managers), and they were not sympathetic. They said it was out of their control and blamed it on the HOA for the property. They offered us a $12 refund because the contract said this was all they could do. It would have been nice if they found us another place or credited us for a future booking. If we had known the hot tubs were out of commission, we would have booked somewhere else. This put a disappointing twist on an otherwise great condo.
Response from Summit County Mountain Retreats
We are so sorry that you were not able to use the hot tubs during your stay. We have looked into your reservation and see that it was made less than 24 hours prior to check in, which does make it challenging for our staff to follow up with all reservations about closures and outages that may impact their stay. However, we do have it listed in our rental agreement that some amenities may not be available for many different reasons and if that is the case, then the guest agrees to a refund based on the days affected and the price of the rent. We do not manage the building or any common area spaces, such as hot tubs, as that is the responsibility of the HOA and we only manage the unit. The pool and hot tubs are open at this time.
Submitted on Oct 18, 2022