We really enjoyed our stay here. Might be the best condo we have ever stayed at in Keystone. Perfect for 4 people.
Submitted on Apr 22, 2024
This unit was well maintained, very clean and comfortable. We would definitely stay here again.
Submitted on Mar 28, 2024
Very nice, walk to the slopes, and the hot tub after. Cheaper than the hotel we normally use.
Submitted on Feb 13, 2024
The apartment is so comfortable, ideal for us who went to ski, just 5 minute walk to the lift.
Submitted on Feb 5, 2024
Great stay, close to A-basin and Keystone. Quiet, perfect space, and clean with full kitchen. We had four adults and one teenager and it was just right. Loved that we could park one car in the garage with no parking issues inside or outside of the garage. When we first got into the building our keys were not working so with the emergency number we were able to get access and new keys promptly. No other issues during our 2 night stay. We enjoyed the small gym, pool table, and Foosball.
Submitted on Jan 15, 2024
Loved the location of the condo, which was within walking distance of Keystone. The hot tubs were outside with great views of Keystone and we used them every night. Loved the elevator and the garage. We made steaks on the outdoor grill and made all our meals in the condo.
Submitted on Dec 28, 2023
Great stay and nice facility, only problem was during check in when the keys weren’t at the pickup and we had to wait in the middle of the night after a day of traveling
Submitted on Dec 20, 2023
We stayed for four days and loved the property! It was easy to access with private underground parking. The unit was furnished very nicely and had everything we needed to cook our own meals. We also enjoyed the jacuzzi and very nearby hiking trails. The proximity to Frisco and Breckinridge was perfect for shopping, biking, canoeing and enjoying restaurants and breweries.
Submitted on Oct 15, 2023
We enjoyed the stay and made good use of the amenities. Thank you for a nice visit. Listed below are some notable issues we encountered. Hopefully it can help others in the future!
1. No welcome packet, had to wait for staff to rush and get keycards together. Keycards worked, we accessed rental.
2. Went downstairs for an evening, came back and keycards no longer working. Lost an hour waiting for someone to answer our calls and for someone to come to location. Even an emergency keycard was non existent.
3. Stated 1 & 2 in the first impressions survey and whoever responded missed the point that these were 2 separate incidents and it mattered.
4. Downstairs backdoor difficult to get in and out of.
5. Need better signage to trash. Is there recycling?
6. With no one on sight for other rentals, we were disrupted multiple times by other guests asking how to get in to their rentals and if there were staff. (Better signage might help with this shared resort?)
Submitted on Jul 18, 2023
Heaven on earth!
Submitted on Jun 30, 2023
Great rental, as described, worked out well for us.
Submitted on Jun 8, 2023
Nice clean condo within easy walking distance to the lifts. Convenient and everything we needed. Thanks!!
Submitted on Apr 9, 2023
The rental company was very helpful in directions, check in etc. It is a short walk or drive to the Peru lift. Place was clean and would stay there again.
Submitted on Mar 11, 2023
Condo was clean and a good size for my family of 3. More than 4 would be cramped. Overall the condo was fine and I’d stay here again. The parking garage and free sleds was nice. Can’t beat the location to Keystone resort. Short trail across the river (and scenic views) and across the small parking lot and you’re there. Not even worth taking the shuttle to it. Some constructive criticism for the owner... spend a little more on the nicer toilet paper, airports have better stuff. Also please give more than 1 towel per person when staying for 6 days. Also could add to your cooking supplies. No aluminum foil, no baking pan. Had very basic and bare supplies. I would look into the hospitality that you provide. Also please improve your directions to the condo unit as it didn’t specify east/west side or even how to find our unit. Also one of the hot tubs wasn’t working one night. There is a nice little lobby area with pool table.
Submitted on Feb 23, 2023
This property was absolutely perfect & met our expectations. It was clean, quiet & walking distance to the Peru Express lift - what more could you want?!
Submitted on Jan 31, 2023
Clean and close to lifts
Submitted on Jan 29, 2023
Lots of room, close to the ski lifts and restaurants.
Submitted on Dec 13, 2022
Peaceful getaway in the mountains. Great for those looking for a place to stay while in Keystone. The Summit county staff is very nice and professional. This is a top notch operation and I look forward to returning.
Submitted on Dec 8, 2022
I never leave poor reviews but due to the nature of our experience, I’m hoping this will help future visitors receive a more positive stay. This is our first time using Summit County Mountain Retreats and although the phone reservation experience was great, I cannot say the same for the property management customer service. We had a only one humidifier that did not work, a fireplace that did not work and the hot tubs were lukewarm. None of these were a deal breaker for our trip but still a disappointment as we pay for these services. We contacted the management company more than once with the promise of maintenance being sent out. Not only did we not receive a maintenance visit, we had very poor response to our phone calls. They also claimed they had sent maintenance but that they could not get into the room because the deadbolt was locked, which was impossible because we were gone at the time they had allegedly been there. The room also did not look as it did online - the sofa was not as pictured and was extremely uncomfortable. The best part of the room was the bed - and the room was fairly clean and well stocked with kitchen and bath supplies. We’ve been visiting Keystone every year for the past 20+ years and have never had such a poor experience. We will be going back to our regular property management team and will not be using Summit County Mountain Retreats again.
Submitted on Oct 27, 2022
The building sets along the river and we enjoyed an evening on the back deck eating and enjoying the scenery. The unit was clean and had everything we needed for a quick stay. My only complaint is that this unit is in the front of the building so the road traffic was noticeable during the night. However I would stay here again.
Submitted on Aug 23, 2022
Management was easy to work with. The unit was clean and well furnished. Good location. Good amenities.
Submitted on Jul 25, 2022
We had a great experience staying at Hidden River Lodge, and we will definitely rent this unit again while visiting family in the area! The check in/out process was a breeze, and the management company provided excellent communication throughout the rental process. The property itself can easily accommodate 2 couples (and additional children), it was spotless, and has everything you might need during your stay. The location is fabulous, too, with lots of outdoor activities nearby, plus shopping, restaurants, etc. only a 5 or 10 minute drive away.
Submitted on Jun 28, 2022
This was a great condo to stay at for the long weekend. We had 5 of us stay (2 kids on sofa bed) and the size was fine for our needs. Only complaint was the lack of A/C. It was very warm, and unfortunately neighbors were regularly smoking (various things) and that resulted in us having to keep the windows closed. Also the highway noise at night also prevented us from keeping windows open. So it was just...hot.
The pool table, hot tubs, and walking trails around were all nice though!
Submitted on Jun 22, 2022
The two bedrooms are directly facing a busy road. Road noise starts from early morning to very late night. Talking to Management, I was told to "turn on fans, tv, or take a walk outside".
Submitted on Apr 25, 2022
Exactly what we were looking for, close to lift and great accommodations
Submitted on Mar 23, 2022
The lodge was comfortable, clean, and extremely convenient to walk to and from the Mountain House base area.
Submitted on Mar 3, 2022
The location of the unit is great for walking to mountain house base. The rental company was very good about answering any questions I had by phone or email. Note that this unit faces the main road instead of the ski area.I don't think I would rent this particular unit again but the condo complex location is great.
Some things that need to be improved to meet the expectations we had for our stay:
- The master bed has a foam cushion that makes the bed too soft. Some other reviewers mentioned the same. Needs to be removed.
- The pictures of the property are old. The new furniture is larger making the living area and bedrooms feel a little crammed.
- Pots and pans are in bad condition - black spots in most.
- Microwave was greasy and needed to be cleaned better.
- The coffee maker and both humidifiers had water in them from the previous guest.
- One of the 2 hot tubs was broken in the shared amenities area.
- Confusing instructions on how to enter the property. They need to be simplified and include all access codes (mountain house walking path door)
- Remove the broken ski boot stand by the door. Either replace it or have a rubber mat.
Submitted on Jan 10, 2022
We enjoyed our stay overall. We loved the location! We could walk out the back and down a path and we were ready to ski! The condo had everything we needed. We lost hot water for a time, but it was repaired. We did have two broken closet doors, but half way through our stay, two maintenance men came to attempt to fix them. One was completely broken. We will definitely use this property again when returning to Keystone!
Submitted on Jan 7, 2022
Great stay! I would love to come back and would recommend to anyone who love ski and snowboarding.
Submitted on Dec 14, 2021
Great stay and great customer service. We had some issues getting into our rental with the key cards but the team was very helpful and apologetic. Would definitely stay here again!
Submitted on Nov 23, 2021
Management company was wonderful! Place was very clean. The only suggestion we have is that we think they should replace mattress in guest room. King mattress was great!
Submitted on Sep 24, 2021
We rented last minute and had a great condo located close to all the sights and Rocky Mountain Park. Condo was clean, and view of mountains and close to trail.
Submitted on Sep 12, 2021
Our stay was rather short but very enjoyable. Nice and comfortable place right on the Keystone-Dillon hike and bike trail. Comfortable beds and fully equipped kitchen.
Submitted on Aug 22, 2021
This place was a decent place to stay. It had its up and downs but overall a good experience.
Submitted on Aug 12, 2021
We greatly enjoyed our stay! We really appreciated the cleanliness of the rooms! It meant a lot to have enclosed and secure parking. We look forward to staying here again!
Submitted on Jul 3, 2021
This was great experience. The rental company was informative and took many opportunities to keep in touch to make sure our stay was smooth.
Submitted on Jun 20, 2021
The rental was clean and centrally located to the resort. Guest services was incredibly kind and helpful when I was locked out. Will definitely be staying again in the future!
Submitted on Mar 9, 2021
Overall it was a good experience, with a few small items like not being given the code for the garage. Had to try to get it, which took a awhile to get back to us. The picture of the living room is not exactly representative of what it looks like.
Submitted on Mar 7, 2021
The wrong keys were in our check in package and we waited 40 minutes for a very nice gentleman to bring the correct keys. It was very frustrating after a three hour drive. That being said the condo was immaculate,very well appointed, and just a short walk to the ski lifts.
Submitted on Jan 20, 2021
Long weekend ski vacation.
Great place, 10 min walk to lifts.
Overall good condition.
Submitted on Dec 16, 2020