4.9 (24 reviews)
Great location!
Kingsland TX
5
Overall Comment
Great condo right in the village. Convenient ski in and ski out near restaurants and shops. Condo was clean and nicely furnished. Great spring break with our family of 6.
Response from Summit County Mountain Retreats
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Submitted on Mar 31, 2023
Perfect Location
Frisco TX
5
Overall Comment
The rental was the closest condo to the gondola. It was very clean and well maintained. It had everything we needed in the kitchen. We would definitely stay again!
Response from Summit County Mountain Retreats
WE are happy your enjoyed your stay as well as this property!
Submitted on Mar 5, 2023
Was hoping for a better experience
Colorado NOTAVAIL
3
Overall Comment
Extremely expensive! $523 for one night, for a very neat/tidy family of 3! The people upstairs made SO MUCH NOISE that my wife and I didn't sleep, even with earplugs. Because of the way you handle check ins, and how LATE check in is, we had to come down off the mountain, then drive to a LOCKER that was over a mile away with NO PARKING. We were tired, hungry and just wanted to get our key and go to our $523 a night room, but instead had to trundle to the car in the middle a hug parking lot, then change in the car, then drive to building with no parking and find a room with locker. We did all of this with a tired eight year old boy. We were so tired at that point that we just ate dinner at the crummy restaurant next to the locker room, and THEN DRIVE BACK to our $523 room for the night. The room was nice, and I expected that we were in a place that people respected but I was wrong! The people upstairs made more noise than any cheap hotel I've ever stayed at. ALL NIGHT LONG. Then the next morning, pounding around upstairs like it was some kind of joke. There's no way to call them because the rooms don't have phones, and there's no central desk to call because it's not as connected as even the cheapest of hotels. The fact that you charge me $150 for "cleaning and supplies" AFTER charging me $329.12(!) for the room is freakin criminal! AND THEN CHARGE MEResort Recovery & Assistance $16.46?!! WTF is that?! OH, and to add to this, you charge me taxes on THAT TOTAL, not the room alone, but the whole **** thing. What a ****** experience for something that was supposed to be a luxury experience for my wife's birthday. Instead, we had to deal with, and drag around, a tired and cranky child which helped ruin the whole reason we rented a freakin expensive room AT THE RESORT! Absolute joke of customer support. Also, do you have any idea how ****** your communication system is?! I have 15 emails with multiple messages you have to scroll through to read. Awful experience!
Response from Summit County Mountain Retreats
Thanks for reviewing this property. All pricing is available prior to booking with all fees and taxes shown before property is paid for as well as we see you use a third party which they do have the ability to raises the price of what we set. We are sorry your stay was not what you thought in regards to the noise, had we gotten notified about this we easily could have helped rectify this problem by notifying resort security. Check in is standard in the industry we operate in as most ski lodges do not have a front desk.
Submitted on Feb 13, 2023
Great Ski Condo
5
Overall Comment
Easy check in and access to unit. Condo was well appointed and clean. Great location in River Run Village and close to all of the restaurants, shops, etc.
Response from Summit County Mountain Retreats
Thank you for your review. The entire team at Summit County Mountain Retreats really appreciates it.
Submitted on Feb 7, 2023
check in rip off
Stuart FL
4
Overall Comment
Hundreds of dollars for 18 hours of occupancy and then a $20 per bedroom per hour early check in fee. outrageous - hire more cleaning staff and stop ripping off the client. (4:30pm until 10:00 am)
Response from Summit County Mountain Retreats
We are sorry to hear that you were not happy with the rates we have for our property, they are available for all guests to see prior to booking. Please also keep in mind that our check in and check out times are very standard in the industry we operate in, as well as charging early check in fees but this guest did not pay for any early check in fees either.
Submitted on Dec 16, 2022
In the heart of Keystone
Lincoln NE
5
Overall Comment
Great location! Cute condo. Not much room in kitchen for food but we did have everthing we needed. Loved this location! Would denifitely stay here again.
Response from Summit County Mountain Retreats
Thanks so much for sharing your experience with us. We hope to see you again soon.
Submitted on Apr 4, 2022
baker review
Pipe Creek TX
5
Overall Comment
was very happy with it location was amazing
Response from Summit County Mountain Retreats
Thank you for your review. We appreciate it!
Submitted on Mar 1, 2022
Great Location
Helena AL
5
Overall Comment
This unit could not be in a better location. It is only a short walk to lifts and Crepe Stand is right out the front door.
Response from Summit County Mountain Retreats
Thank you for staying with us!
Submitted on Jan 10, 2022
Great property and amenities
5
Overall Comment
This condo was clean and updated. Best location to shops and the gondola. I would definitely stay here again. Thank you for having me.
Response from Summit County Mountain Retreats
Thanks for your comments. I’m happy to hear that you’ve enjoyed your stay with us. I hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with
Submitted on Dec 28, 2021
Keystone with friends
LAKEWOOD, CO CO
5
Overall Comment
We've stayed in Keystone River Run many times but never Jackpine Lodge. Liked the location of this unit. The carpet was worn and dirty which is the first thing you see and detracts from a good first impression. Beds were comfortable enough and the furniture was nice. The kitchen is small and not as well stocked as some (another frying pan would be good) but nothing missing. As with all units in River Run a screen would be nice for the patio door so you could leave it open for fresh air. Really enjoyed the hot tub for this lodge. Would stay in Jackpine Lodge again.
Response from Summit County Mountain Retreats
Thanks for your comments. I’m happy to hear that you’ve enjoyed your stay with us. Unfortunately, this patio door does not have a screen. However, all windows in the unit do have a screen so that guests can open them up and get the breeze throughout the home. Should guests need additional kitchen supplies or notice that some are worn please call us directly and a staff member will be able to provide assistance with this. I hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with.
Submitted on Aug 18, 2021
Great Location
Huntersville NC
5
Overall Comment
The home and location were perfect.
Submitted on Mar 30, 2021
2021 ski trip
Poplar Bluff MO
5
Overall Comment
Very nice condo close to Gondola. Very comfortable furnishings. Really enjoyed our stay.
Submitted on Feb 22, 2021
We absolutely loved this place! Loved the location in the villag!
Piedmont OK
5
Overall Comment
The condo was equipped with everything we needed. It was clean and the communication between us and the rental agency was awesome! We enjoyed the mountain, village shops, hot tub and atmosphere!
Response from Summit County Mountain Retreats
It is our goal to help our guests enjoy their stay. That is why we operate 24/7 and have a large staff to assist our guests with various issues.
Submitted on Feb 17, 2021
Great Covid Getaway!!
Washington MO
5
Overall Comment
This cozy little condo was comfy, clean and so convenient to everything. It was a great place to relax and unwind after spending the day on the hill. A few maintenance issues need addressed and my husband fixed a few things himself, broken lamp and broken drawer. No biggie. The heated garage is a big deal for myself who over packs way too much stuff. Would definitely rebook for next year,
Submitted on Feb 1, 2021
Clean and convenient condo!
Pewaukee WI
5
Overall Comment
Great location, just a short walk to the gondola. Comfortable condo. Great communications from Summit County Mountain Retreats.
Submitted on Jan 24, 2021
Keystone Vacation
FT MYERS FL
5
Overall Comment
We returned this year, after a terrific stay last year. Everything was Great even with the covid restrictions.
Response from Summit County Mountain Retreats
Thank you for your feedback. We are glad this stay made up for last years, even with the pandemic. We hope to see you soon!
Submitted on Dec 16, 2020
Keystone Getaway
Cozad NE
5
Overall Comment
The condo was well kept, clean, spacious, and provided a great location! I would recommend staying here!
Response from Summit County Mountain Retreats
What a pleasure to host! We look forward to being of service again for any stays in the Keystone area.
Submitted on Oct 27, 2020
Perfect Location for a Family!
Atlanta GA
5
Overall Comment
This location could not be beat! Steps away from ski school and the gondola, yet still felt tucked away and quiet. Easy, easy start and end to the day. We even went in for lunch in the middle of the day, it was that convenient. The condo itself was great, clean and had everything we needed. Plenty of room to spread out for my husband, me and our 2 boys. Easy process getting keys and finding the place. Covered parking was amazing. Hot tub was great. Highly recommend...just book it!
Submitted on Jan 24, 2020
Winter Wonderland!
GEORGETOWN TX
5
Overall Comment
The condo was very clean, spacious and nicely furnished. I will definitely continue to use the reservation company and will always see if this condo is available before planning our next trip
Submitted on Jan 14, 2020
Great Location and Spacious
Lees Summit MO
5
Overall Comment
Stayed 3 nights with family of 5 in this 2 BR condo and we were very pleased. Master king bed was very comfortable. Everything was as advertised. We were extremely pleased with the very convenient location for walking to the gondola. When you walked outside from the lockers, you are probably less than 100 yards from the gondola, which was very nice.
Submitted on Jan 8, 2020
Close to lift
Edmond OK
5
Overall Comment
Easy check in, great parking, good value.
Submitted on Dec 11, 2019