4.8 (12 reviews)
Get away
Woodland Park CO
5
Overall Comment
The space was perfect for what I was looking for, very well maintained.
Has an awesome view of the mountains and lake with a small deck to enjoy a nice cup of coffee in the morning.
Response from Summit County Mountain Retreats
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Submitted on Aug 22, 2023
Keystone
Petaluma CA
5
Overall Comment
The property and the amenities were great. The only small complaints would be the stale smell of cigarette smoke in the condo and the front porch needing sweeping. Other than that, the place was fantastic. We like to sleep with a fan running, and this place had 2 fans. Very nice!
Response from Summit County Mountain Retreats
Thank you for your review and feedback!
Submitted on Aug 14, 2023
great location
centennial CO
5
Overall Comment
This unit was as described. The kitchen is small but efficient and perfectly fine for 2 people. The location is great and this property location on Keystone Lake would be perfect for a family with children.
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
Submitted on Jul 23, 2023
So close to great, and yet it was meh
Colorado Springs CO
4
Overall Comment
There’s a lot to live about this place. The location is perfect; it’s close to restaurants and the adventure center. The scenery is stunning. The apartment is overall comfortable and well-stocked.
And yet...
There are two items that really took away from our stay.
1. There’s a definite smoky funk that permeates the apartment, especially in the bedroom. After two days, our clothes were soaked in the same odor.
2. Accessing the pool was fiasco. I appreciate that their response was quick. However, a solution was never found during our visit. We were able to swim a few times, but only by sneaking in with other families.
I’d like to think that ours was an isolated experience. It sounds like others had wonderful stays here, but we just did not on this occasion.
Response from Summit County Mountain Retreats
Thank you for sharing your much-valued feedback with us. We’re extremely gutted to learn that you did not have a positive experience! This is an uncommon instance as the vast majority of our guests trust us with their stay and enjoy their experience with us to the fullest.
Submitted on Jul 16, 2023
Very pleasant vrbo
Colorado Springs CO
5
Overall Comment
This VRBO is great for exploring keystone, dillon, Frisco, etc. We loved walking around the pond. A moose wandered by too, which was awesome.
Response from Summit County Mountain Retreats
Thank you for your review, we are happy to see you got to meet some wildlife while here and got to enjoy your stay!
Submitted on Jun 21, 2023
Keystone Ski Vacation
Royersford
5
Overall Comment
Great location overseeing the lake and in close proximity to the ski lifts. The unit was clean and had everything to make the stay fun and relaxing. The unit was in good condition. However, the futon couch mattress was badly stained and could use a cover.
Response from Summit County Mountain Retreats
Thank you for your honest review and feedback, we will be sure to look over this with our team!
Submitted on Mar 13, 2023
Winter trip
Colorado Springs CO
5
Overall Comment
Great location. Very clean and comfortable. Could have used a couple of dining chairs.
Response from Summit County Mountain Retreats
Thank you so much for your positive rating for your recent visit with us at Summit County Mountain Retreats.
Submitted on Jan 29, 2023
Vacation
Salisbury
4
Overall Comment
Property was beautiful, loved the lake right outside of our door, especially for ice skating. Condo was nice! Felt the kitchen could have been stocked a little more, but we made it all work for the little bit of cooking we did. Location was good and easy to get in and out of. Check in and check out was easy as well. Only negative was house keeping. Once we got to the unit sheets and bedding were covered in hair. It was 4am when we got to the property, we were so tired we just dealt with it. There also wasn’t enough sheets to use the pullout couch as well as the day bed at the same time. We made it work with blankets. Good unit but feel housekeeping didn’t do a great job on bedding cleanliness.
Response from Summit County Mountain Retreats
Thanks for having taken the time to write such a detailed review. All your comments help us improve our service. We’re extremely alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time!
Submitted on Jan 19, 2023
Great place to stay but locked out twice
5
Overall Comment
We loved the condo but our key card’s stopped working twice so we assume the resort did not program them correctly. First time we had to drive back to the resort office late at night to get new cards. The second night we had to find the box of keys at the lobby entrance to retrieve a master key to get into our condo, again late at night.
Submitted on Dec 28, 2022
Great place
Glenn Dale MD
5
Overall Comment
This is the perfect spot for a couple of small group to stay during their visit to Keystone. The location is ideal, the interior superb & the view is amazing
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR.
Submitted on Dec 6, 2022
Spacious condo with walk out access to beautiful lake
Aurora CO
5
Overall Comment
Everything about Lakeshore 1551 fit my specific needs. First of all, I attended a conference at the Keystone Conference Center - my walk was short and involves walking under a tunnel. Secondly, my baby came along to Keystone (still breastfeeding) - I had everything I needed to make him comfortable - there were extra fleece blankets, soft pillows, a big space to put his playpen, a kitchen to prepare baby-related things, etc. Additionally, his caretaker (grandma) had to be with baby all day - she had a nice view and can take the stroller outside for a walk easily as the condo is on ground floor. The management staff are friendly, supportive, professional. accommodating and fulfilled our needs in a timely manner. I highly recommend this unit!
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Submitted on Oct 3, 2022
Great place, issues resolved,one customer service person was rude
Fort Lupton CO
5
Overall Comment
The condo was clean, equiped and with a great view and amenities! I would go back. There were only two issues. 1.u family and I were locked out twice because the locks were malfunctioning. 2.The first time customer service was top notch with a lady that opened the door for us immediately. The second time we were locked the customer service of a guy called Brandon was good and got resolution by calling maintenance to replace the lock. By phone Brandon was polite but in person he was very different, definitely rude since there was no monitoring there. Other than that, excellent stay!
Response from Summit County Mountain Retreats
We are glad that you enjoyed the cleanliness of the property and the views. We are sorry that you had issues with the locks. We have been able to look into this situation and our staff advised you to not continue to lock the doors the way they were being locked because it was causing issues. However, after being told a few times to please access the property with the keycard only, this was still not being done and therefore the guest locked themselves out of the unit. We sent multiple staff members over many times to assist with the issues that these guests created and we are sorry that you were not happy with our continued support. At this time, all locks have been upgraded to avoid any further issues.
Submitted on Aug 20, 2022