Red Hawk Lodge #2299

Right on the keystone mountain. The price was the best being after the ski season

Anonymous from Clearwater - Posted: 4/28/2024

Thanks for giving us a perfect rating and for recommending our rental to other travelers. Come back and see us soon. Cheers!

Summit County Mountain Retreats staff

Overall I really enjoyed my stay. Location was a key for me, close to activities as well as dinning. I would recommend a little better detail in the check-in procedure once a guest arrives at the property. There was no clear direction to which floor my rental was on.

My rental was 2299 My suggestion would be (4-2299) 4 = floor 2299 = rental.

I'm planning to be back next year.

Chris

Anonymous from South Lyon - Posted: 4/10/2024

Dear client. Thanks for your comments, all guests can find the directory to their unit located at each elevator and in the lobby. I’m happy to hear that you’ve enjoyed your stay with us. We hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with in the future.

Summit County Mountain Retreats staff

Would recommend! Easy to check in and get keys. Clean and convenient unit.

Anonymous from Tinley Park - Posted: 1/18/2024

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Summit County Mountain Retreats.

Summit County Mountain Retreats staff

Took my family (3 people) to Keystone for a get a way weekend. The entire rental process was quick and easy. The unit was as advertised at a great price. The unit is located a few steps from the center of Keystone. The pool and hot tubs are in great shape. The management company was very good communicating everything we needed for a relaxing weekend.

Anonymous from Arvada - Posted: 8/15/2023

Thank you for your review!

Summit County Mountain Retreats staff

Good location to walk to village (without skiis), but windows off track, bath tub faucet is loose and sensitive, toilet seat needs to be replaced, 4 controllers-two tvs-no instructions-2 parties could not get one of them to function, undrinkable weak coffee, no ice upon arrival. 2 stars at best and not worth the $210.

Anonymous from Aurora - Posted: 6/27/2023

Thank you for your review and feedback. We can always address maintenance concerns like these if a guest lets us know during their stay, but we will be sure to follow up with our maintenance teams on these concerns!

Summit County Mountain Retreats staff

The location of the condo was perfect for us going into keystone and snowboarding the next day! We had everything we needed.

Anonymous from Not provided by A-Hotels.com - Posted: 12/12/2022

The team here at Summit County Mountain Retreats is thrilled to receive such a great rating, thank you.

Summit County Mountain Retreats staff

Overall this was a great place to stay. Unfortunately with the construction we did not have a direct walk to the gondola but the walk was not bad. The condo complex was nice and well kept up.

Anonymous from Park Hills - Posted: 12/9/2022

Thank you for your review. Glad to hear you enjoyed your stay. The south bike bath is open for easier access to the gondola.

Summit County Mountain Retreats staff

We enjoyed our 4 night stay at Red Hawk 2299. The good location is a convenient walk to the village for morning coffee & breakfast at Inxpot. The parking garage is a nice amenity. The pool is in a lovely setting - we ended up not using it, though, as it was densely inhabited by kids - it made us laugh. We remember only wanting to go to the pool, when on vacation, as kids. The bed was very comfortable - which is a huge plus! We enjoyed sitting on the balcony (maybe keeping some outdoor chair pads, on hand, might make the metal patio chairs a bit more comfy???). The kitchen was equipped well enough to cook most of our own meals. Overall, the condo is cozy & comfortable. One "negative" - the red couch is showing some wear. Part of the issue is the ultra-suede type fabric which tends to show wear easily. There are stains on the fabric - oils from the skin, ie: backs of the legs, feet, arms, etc. tend to leave marks on that type of fabric. It may be perfectly clean but it doesn't look that way. We used bath towels on the places we sat. Perhaps recovering the sofa in a more hearty fabric that might hide some of the wear better???
We have rented from SCMR many times, over the years, & the staff is always very friendly, helpful, responive, & professional. Thank you! Your courtesy is always noticed & appreciated.

Anonymous from Colorado Springs - Posted: 7/28/2022

We are grateful that you took the time out to leave us a review and we are happy to hear you enjoyed your stay and all the amenities this property and the Red Hawk Lodge has to offer. We will reach out to the homeowner with your feedback about the couch in hopes to get an upgrade. Thanks again!

Summit County Mountain Retreats staff

Perfect accommodations for a summer weekend getaway and excellent location right at the edge of River Run.

Anonymous from Fort Collins - Posted: 7/12/2022

Glad this unit was good fit for your summer getaway! We hope to have you back soon as a guest of Summit County Mountain Retreats.

Summit County Mountain Retreats staff

Great location. Short walk to River Run Gondola. Nice heated garage. Great view of mountain. Clean and had all the essentials. I arrived late at night and it was easy to get keys, just follow their instructions.

Anonymous from Yorkville - Posted: 3/25/2022

Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. We are grateful that you chose our company. Thanks again, and we hope to serve you again soon.

Summit County Mountain Retreats staff

Excellent condo and location. Really better suited to two people. Great view and easy access to gondola. Elevator is a pet peeve, very slow. But overall this is a great place. Love the heated garage.

Anonymous from Cumming - Posted: 3/13/2022

We appreciate your comments about our property. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.

Summit County Mountain Retreats staff

As always the Red Hawk Lodge was a great place to stay. Every time we come to Keystone we stay here and always have an awesome experience. The rental property was very nice and clean and we felt at home. Thank you again for the experience.

Anonymous from Ofallon - Posted: 11/23/2021

On behalf us all of us at Summit County Mountain Retreats, I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.

Summit County Mountain Retreats staff

The condo is cute, it was clean and the kitchen well stocked. One of our favorite aspects was the dimmable lights in LR & Dining areas. The couch is very comfy. It does have stains, but that didn't bother us. You can see the gondola and slope out the living area window & it's very close to the elevator. Heated underground parking was a big hit. The bed was uber comfortable - great mattress & pillows. My only criticism is that there is only 1 elevator and many people checking out at the same time was a mess! Also,if you plan to cook, you might want to bring your own knives, not a sharp one in the place, could barely cut an apple :) We would stay here again.

Anonymous from Boulder - Posted: 2/23/2021

This is our second year staying in this unit and we love it. It’s clean and I like the couch set up. My kids can sleep on the couch without it being pulled out which is why I love this unit. Also the kitchen table is bigger than the usual round one in these 1 bedroom units and we like that. Honestly, I love this unit over all the other ones we have been in at Red Hawk based on the furniture. We are all able to sleep comfortably without the need to pay more for a 2 bedroom condo.

Anonymous from Cary - Posted: 2/22/2021

Rental was as advertised. Enjoyed the convenience of being so close to the lifts. Had everything we needed in the hotel room.

Anonymous from Tampa - Posted: 1/19/2021

Our vacation was wonderful as always in Keystone. Summit County Mountain retreats is definitely the way to go if looking to vacation in the keystone area. They are very professional, easy to work with, super clean rentals, and have always been very accommodating if we ever needed help.

Anonymous from Plano - Posted: 10/17/2020

This guest was an absolute pleasure to host. We look forward to being of service again in the future!

Summit County Mountain Retreats staff

This is a very comfortable unit—we enjoyed a long weekend retreat and found the unit to be very relaxing! The bed is very comfortable and kitchen well stocked!

Anonymous from Livermore - Posted: 10/2/2020

For the first time using Summit County Mountain Retreats and after many trips to Keystone in the last ten years, we had a flawless experience with this rental experience. Our received our keys where and when they were promised, the condo was very clean and organized, and we received every amenity we were promised. The employees were more than helpful, contacting us to see if we needed anything to make our stay more comfortable. Will definitely use SCMR again!

Anonymous from Parker, CO - Posted: 8/5/2020

We needed a simple cheap place to stay that was close to the gondola. This worked very nice.

Anonymous from Corunna - Posted: 12/9/2019

We have stayed at this property several times and always enjoy it. Mtn access, amenities, quiet, clean - this time we just stayed for an earlier Oct opening season.

Anonymous from Parker - Posted: 11/5/2019

We have enjoyed our stay. The place is clean, comfortable and close to beautiful mountains. Lots of things do around.

Anonymous from Mesa - Posted: 8/21/2019

Rental unit was great but three places sending emails and surveys about it has been ridiculous. Had a great rate hen saw the cleaning fee that was as much as the stay. That was a shocker.

Anonymous from Emeryville - Posted: 7/28/2019

Absolutely amazing! Clean and nice condo, great location, amazing view. Would stay here again for sure.
Also, I left my bag of froZen breastmilk in freezer and we left the room to check out. Having a baby that was in the nursery and staying for the day to ski I didn’t want to lose 15 ounce of milk and the maintenance guy drove over from summit county mountain rentals and let me in. He got there in less than 10 minutes and it was so great of him and truly appreciated!

Anonymous from Aurora - Posted: 4/2/2019

We have stayed in a few one bedroom condos in Red Hawk Lodge and this one was the best simply due to the furniture. The couch was bigger with a chaise which made relaxing more comfortable vs. a couch and a chair which is usually in the other units. It also enabled my kids to sleep on it vs. the pull out portion which was way more comfortable. The dining room table was also bigger vs. the small round table in most of the units. My only suggestion would be a king sized bed if it would fit. Overall, a great, clean condo with a view of the ski run right in front of the gondola.

Anonymous from Cary - Posted: 4/1/2019

Great location with a nice SW View. Nice bedding but uncomfortable pillows. Nice humidifiers and fireplace. Nice hooks and storage bins for ski gear. The small toilet is a problem for a grown man and the seat slides on you, please replace. The fridge is old and very noisy. SCMR does a nice job and always takes great care of us. Keep your key away from your cell phone. Great location, great resort and the snow is fine! Replace the pillows, the mini toilet and the old refrigerator. All the best, UP

Anonymous from Nashville - Posted: 11/28/2018

Very clean and comfortable, atmosphere was just perfect.

Anonymous from Bloomingdale - Posted: 11/24/2018

I'll start off by saying that we loved the style and size of the condo. It really was perfect for me and my girlfriend. We stayed here on a Tuesday before keystone had opened and the town and property location was deserted, but with it being so close to A-Basin, which already had a few runs open, it worked out great for us.

The only gripe I had was with the property management company. The check-in time was fairly late at 4pm and we arrived about an hour early. They wanted to charge me $25 for an early check-in fee. I understand why that could be necessary if the resort was packed and the cleaning staff overwhelmed, but this being the off-season and the condo already being ready, it just seemed like an attempt to make a few extra bucks off of me. In the end, we just went an ate and came back later to avoid the fee. Also, they charge a $10 fee if you misplace either of the two plastic hotel keycards, so hang onto those.

Overall, great condo, but I'll probably avoid rentals that are managed by Summit County Mountain Retreats in my future trips to Keystone.

Anonymous from Boulder - Posted: 11/2/2018

This was a delightful one bedroom condo. It was very close to the village of Keystone. The condo was clean, well-furnished and roomy for the two of us. There were two wonderful hot tubs outside and a lobby with games, etc. Parking underground.

Anonymous from Fort Wayne - Posted: 10/7/2018

I really enjoyed staying at Red Hawk Lodge #2299. It's a little off the beaten track and going the week prior to Labor Day proved to very quiet and restful. Lots of outdoor activities in the area. The lodge is across the parking lot from the Keystone gondola that takes you to up the slopes. The only issue I encountered had nothing to do with the condo, but the shared property management. The shared grill and outdoor firepit was inoperable. When I called they admitted that they had turned off the gas because they had to order parts, but didn't seem concerned about getting them back up and running. Also, the pool had floating leaves and debris in it. I assumed that it was because it was the summer season and not many people were staying at the lodge. The rest of the property was clean and looked great. Overall, a great location, beautiful condo and great price. I would stay here again.

Anonymous - Posted: 9/16/2018

Let me start by saying that the property was wonderful. The condition and amenities were exactly as advertised and were immaculate. The location was incredible - a short walk to the Gondola or River Run village.

That being said, I will avoid using Summit County Mountain Retreats in the future if possible. I found the property on Airbnb, which is my site of preference for all of my short term vacation rentals. For those that are not aware - Airbnb is a website created to facilitate secure transactions between hosts and hostees. It eliminates the need to search multiple websites, use sketchy third-party sites, or provide personal details to multiple parties. Immediately after booking the reservation ON AIRBNB, I received an Airbnb mail from Summit County Mountain Retreats insisting I provide personal email and phone number or my reservation would be canceled. Once I provided my email they forced the entire interaction off of Airbnb and onto their guest login portal/site. I received numerous emails, text messages, and calls that I did not want (even after requesting my information not be used unless necessary when I provided it) and had to check in and out of the room through their site. Communicating outside of Airbnb is recommended against by Airbnb and might even violate their T&Cs. If you do not wish for your transaction to be facilitated through Airbnb then I would recommend not listing it on Airbnb.

Anonymous - Posted: 9/13/2018

We appreciate all guest feedback. Airbnb began as a site for homeowners to rent out a room in their house. Since 2008, the company has grown and it is now a global online travel agency. Airbnb actively pursues large property managers, like ourselves, to put their listings on their site. Managing a lot of units requires efficient processes and workflows. Airbnb has some deficiencies bridging that gap and thus we do require to communicate with our guests directly after a booking is complete and Airbnb accepts this. We provide a Guest Information Portal with relevant information and check-in instructions. This allows us to keep information 100% up to date at a moment's notice and guests are usually appreciative of this efficient method of communication. We do send communications to guests. Again, most guests are happy that we make ourselves available via a variety of communication methods. We do not contact guests after their stay aside from review requests (one from us, others are automated via software or online travel agencies such as Airbnb). All communication to this guest was related to this specific reservation. We're glad you enjoyed your stay otherwise.

Summit County Mountain Retreats staff

All comments are my opinion. Clean, well maintained, and well managed. Walk across the parking lot to the gondola. A little more storage and a full length mirror and this would be perfect.

Anonymous from Cassopolis - Posted: 7/3/2018

My husband and I went up for a mid-week getaway, had a great time! We hiked and rode our mountain bikes. Bed was soft and nice, kitchen well stocked and everything very clean!

Anonymous - Posted: 6/24/2018

Check in was easy, the directions clear, perfect location close to the slopes. Bed was very comfortable and the view amazing. Highly recommend!

Anonymous - Posted: 5/8/2018

FAMILLY SKI VACATION, CONDO WAS A GREAT LOCATION, NICE POOL AND HOT TUB AREA, NICE REC ROOM. GOOD VIEWS FROM THE DECK. OVERALL VERY NICE CONDITION. CHECK IN KIND OF HECTIC. GOT TO THE MOUNTAIN AROUND 11 AND COULD NOT GET THE KEYS, HAD TO DRIVE BACK TO PROPERTY MGMT TO RECEIVE KEYS. KIND OF DISRUPTIVE FOR OUR STAY. MOST COMPANIES WE HAVE STAYED WITH ALLOW YOU TO GET YOUR KEYS AND THEN LET YOU KNOW WHEN THE ROOM IS READY. ALSO ASKED US TO TAKE THE TRASH OUT ON OUR LAST DAY WHEN WE HAD PAID A CLEANING FEE.

Anonymous from Castle Pines - Posted: 3/26/2018

Thank you for the feedback. Unfortunately, we cannot give out keys prior to check-in. It is important that our staff have uninterrupted access to the vacation rental in order to get it cleaned on time, along with all the other vacation rentals that need to be cleaned during ski season. We understand that you may not have entered the vacation rental early, but we can't be certain that is the case with everyone so we have a standard policy across the board. We do ask guests to dispose of trash. This is a huge help to our housekeeping staff that travels across Summit County cleaning. It also helps keep cleaning costs down. Booking a vacation rental is very different than booking a hotel. Thank you for staying with us!

Summit County Mountain Retreats staff

I've stayed here many times. Nice apartment. Hospitable, gracious owners.

Anonymous - Posted: 2/24/2018

Went up to Keystone for opening weekend this year. Hit Keystone and Breck!! The Condo has a great location. The views are phenomenal. The location was perfect. Right next to the gondola lot where I normally park. Overall one of the best stays I've had up there.

Anonymous from Denver - Posted: 11/27/2017

Overall, this is a nice condo to escape to. The bed was comfortable, it had a well stocked kitchen, and I could watch plenty of stuff on the TV. The WiFi was fast enough. Keystone in mud season (between Summer and Winter) is pretty boring with a lot of places closed until Winter. But it was quiet and that's what I wanted. I enjoyed my experience. Especially the fireplace.

The one knock against it is the TV in the living room is mounted too high. My neck would hurt if watching the TV for any length of time.

Anonymous from Arvada - Posted: 10/16/2017

Great location. Property was clean and provided everything we needed. Pool was closed at the time but we were able to use another location close by. I would stay here again.

Anonymous - Posted: 10/2/2017

The room was perfect for our stay. It had all items that we needed while we were in the room and all the information we needed about the area so we could get out and enjoy the area. Would love to stay again!

Anonymous - Posted: 9/11/2017