Red Hawk Lodge #2312

Overall, very good. Rug in sitting room needs cleaning.

Anonymous from Oak Creek - Posted: 4/7/2025

Thank you for your feedback!

Summit County Mountain Retreats staff

This property is dirty, and the furniture is falling apart. The carpet is disgusting, there are stains on the wall with the skylight from some leak, the lamp shades had water stains and soda stains on them, the pullout sofa is broken so it takes a minute to be able to pull it out or put it back, no extra blankets to be found, the chair in the picture is ripped and falling apart. The location is great but that is all this property has going for it.

Anonymous from Erie - Posted: 3/21/2025

While we regret that the guest's experience did not meet expectations, we did offer the guest a refund for any perceived issues during the stay. Instead, they chose to leave this review. We strive to address guest concerns promptly and ensure a positive stay for all. We appreciate the feedback and will continue working to improve the property.

Summit County Mountain Retreats staff

We arrived Friday evening and cooked dinner. But when we went to wash the dishes, both sink backed up. When I opened up the dishwasher, there was standing water in there that proceeded to spill onto the floor. Someone very nice did come out and he explained that he had been working on the issue earlier that day and was hoping it was All good. However, he was not able to do anything more while he was there other than what he had done before. He explained that someone from the HOA would have to contact a contractor and not to worry because of the resort contractors work 24 seven.
Unfortunately, when we returned to the condo after being out all day, no one has been there. He riding garbage smell from the kitchen sink and the false bench coming from the standing water in the dishwasher permeated the condo. It was not good at all not being able to wash dishes Also made it interesting as we prepared breakfast and dinner.

The condo was lovely. The proximity to the slopes was convenient, but unfortunately, we just couldn’t get over the smell.

Anonymous from Centennial - Posted: 2/24/2025

Thank you for your review and feedback. We do apologize that this building issue did affect your property, but we are happy to report that the HOA has fixed this issue!

Summit County Mountain Retreats staff

Staff was amazing. Room was very run down lots broken and torn ripped furniture. Overall like a 1 star motel. The location can't be beat though and the pool and hot tube were amazing.

Anonymous from colorado - Posted: 2/2/2025

Thank you for your review and feedback!

Summit County Mountain Retreats staff

Great Location and well appointed apartment. It was perfect for our 3 day stay on the mountain

Anonymous from Charlotte - Posted: 1/31/2025

Thank you for your review!

Summit County Mountain Retreats staff

The condo wasn’t ready until an hour after we were supposed to check in. When we arrived it was filthy. Food stains on the counters and coffee table and two pillows on the couch were covered in dirt and what looked like pet hair. And it had an off putting smell as if it hadn’t been cleaned in a very long time.

Anonymous from Centennial - Posted: 1/5/2025

Thank you for your review and feedback. At the busiest times of the year we do have hundreds of cleans a day and some times do get a bit behind, but we always elt our guests know and keep in constant communication with them!

Summit County Mountain Retreats staff

Clean and basic one bedroom condo with great location / views. The elevator broke mid stay and we were on the top floor so that wasn't ideal but didn't dampen the trip.

Anonymous from Jupiter - Posted: 12/26/2024

We're sorry for the inconveniences caused by the elevator and are happy to see that you enjoyed your stay! The HOA has informed us that the elevator is functioning again.

Summit County Mountain Retreats staff

The condo was located in a beautiful setting and off the beaten path of Keystone Village but within walking distance. All the amenities were provided for comfort and staff was on hand almost immediately to address maintenance issues plus they were very polite and professional.
I would recommend this place and would come back for an extended visit.

Anonymous from Aurora - Posted: 7/29/2024

We're so happy to see that you enjoyed your stay with us, including the property and our team! We look forward to hosting you again!

Summit County Mountain Retreats staff

Location was very nice and short distance to gondola. Condo was nice, I had problem with heating and after 2 days it was fixed , first night stop working, then heat start wirking on it's own, but would not turn off ,they send somone to fix it but could not fix it ,so fist night was cold ,second night was to hot , finally 3th night second technician came and fix it . Other then that everyone was good.

Anonymous from Mckineey - Posted: 4/10/2024

We thank you for having taken the time to give us an evaluation of your stay. I’m very sorry to hear that your stay did not meet your expectations in some parts, but we're happy to hear you enjoyed your stay with us overall. Please do not hesitate to reach out to us with any future questions or concerns.

Summit County Mountain Retreats staff

Great location, top floor condo until check out when elevator was out of order. Had to navigate through hallways/stairwells with two separate loads of luggage to garage instead of relaxing by the pool that morning. Extremely frustrating. Nice mattress, pillows and newish comforter but there was no top sheet. Next morning discovered top sheet was bunched up under covers at foot of bed. Messed up bed NOT OK. Fairly spacious kitchen, but toaster had exposed wires out of slots which was extremely dangerous. Dirty, frayed carpet remnant at kitchen sink was disgusting and should be thrown out. Decor was a bit outdated. It’s Keystone, so how about some ski posters or mountain/lodge decor?! Beautiful pool/fitness area with two hot tubs, but the jets were not working in one of the hot tubs. 4:30 p.m. check in time was somewhat late and also 10:00 a.m. check out time was fairly early based on stays at other properties.

Anonymous from Lakewood - Posted: 9/14/2023

Thank you for your review and feedback! We are happy to report that this elevator is back up and running as well as there is a second elevator i. this building guests can utilize if one does go down, we will also be sure to follow up with our housekeeping team on your other concerns!

Summit County Mountain Retreats staff

Nice condo in a beautiful, convenient location! Management was friendly and helpful. Well stocked, with everything needed for a comfortable stay. Highly recommend this property!

Anonymous from Mountain home - Posted: 8/7/2023

Thank you for your review!

Summit County Mountain Retreats staff

The apartment was a few minutes' walk from the gondola. We could even see the snow being groomed from the balcony. Its location is the the main benefit of getting this; the apartment is a bit dated but it's clean and functional; if it were remodeled/renewed the price would reflect that. Keep it the way it is (including price wise ��) and we'll be back next year.

Anonymous from Morton Grove - Posted: 4/20/2023

Thank you for your review and we are happy you enjoyed your stay here!

Summit County Mountain Retreats staff

RedHawks 2312 is a unit that needs updating if they want it to be a special rental. It is functional in amenities, layout and location, however I equate it to a rental suited for a college age crowd.

Anonymous from ALTOONA - Posted: 3/26/2023

Thank you for you feedback, we use this to make sure every stay is special for all of our guests!

Summit County Mountain Retreats staff

Cozy condo great for one person. The gas fireplace pilot was out and I called SCMR to fix it and they did. So nice to not have to mess with it myself. Great balcony view band the condo was close to the pathway for biking and walking.

Anonymous from Denver - Posted: 9/25/2022

Thanks for giving us a perfect rating and for recommending our rental to other travelers. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. Take care!

Summit County Mountain Retreats staff

Clean, as described and quiet at night

Anonymous from DENVER - Posted: 7/30/2022

Thank you for leaving a review!

Summit County Mountain Retreats staff

We experienced many small maintenance issues such as low heat and water interruptions. The unit is a little tired and were disappointed to find there was no sheets in the pull out.

Anonymous from Fridley - Posted: 2/2/2022

Thank you for your feedback. I was able to investigate this and our staff was alerted of low heat on 1/28 and confirmed after arriving to the unit that everything was working as designed. However, to keep the guests comfortable we dropped off a few space hearts to help combat the negative temps were recently experienced. I was not able to find that water pressure was reported to our staff. Now that we are aware of this we will have our staff investigate this claim and get any items repaired that may be needed. We had provided sleeper sofa sheets but they often go overlooked. They are stored in a plastic baggie in the closet. If this guest was unable to find those sheets they should have called us directly for assistance. We apologize for the negative experience and wish we would have been able to help.

Summit County Mountain Retreats staff

Place was great and would stay there again. Access to the lift was easy.

Anonymous from Aurora - Posted: 2/2/2022

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Summit County Mountain Retreats staff

Location is great, right next to the village.

However, check in process is a huge pain. You have to pick up welcome package and the physical key to the apartment in a separate location and then drive to your apartment. Very inconvenient after 9+ hours of travel time from our home state. Not something we wanted to do after such a long trip.

Apartment itself is ok, not amazing but decent.

As for check out, they ask you to remove trash and start a dishwasher despite the fact that we paid for cleaning at the time of booking. We paid cleaning fee so that professional cleaners can take care of this instead.

Anonymous from Sunny Isles Beach - Posted: 1/18/2022

Thank you for taking the time to leave us a honest and detailed review. We do apologize that the check in procedure was not the most convenient for you. However, this is standard in the area we operate in as the lodge does not have a front desk. Our office is located before you reach the Red Hawk Lodge, so at least you are already heading the right direction. We do also send check in instructions to guest prior to check in date so they can familiarize themselves with the check in and check out procedures.

Summit County Mountain Retreats staff

Wonderful condo. Location, location, location. The view from the balcony was perfect. We could see Dercum's Dash and the gondola and the sunset! Pull out bed OK, everything else perfect!

Anonymous from Conifer - Posted: 12/4/2021

Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Summit County Mountain Retreats staff

Staff very helpful and willing to go the extra mile to deliver an extra blanket.

Anonymous from Mendota Heights - Posted: 10/21/2021

Thanks for giving us a perfect rating and for recommending our rental to other travelers. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. Take care !

Summit County Mountain Retreats staff

Had a great experience staying at this condo. Views are amazing from balcony. All you need to have a great time is available in the condo and in the facilities of the building. Look forward to come back again.

Anonymous from San Antonio - Posted: 8/14/2021

Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are thrilled to hear that you loved the view form the balcony and found everything that you needed in the condo. We look forward to hosting you again in the near future.

Summit County Mountain Retreats staff

We have been to Keystone before but not the Red Hawk Lodge, so we weren’t sure of the location. It turns out it was a great location within walking distance to the gondolas and River Run Village. It was also on the 5th floor so there was a great view. Only one of the 2 elevators go to the fifth floor (the other one stops at 4) and we found that out the hard way. We of course went to the wrong elevator. The one that goes to the fifth floor is closest to the the entrance of the parking garage. It was quiet and cozy. The condo was clean and just the right size for 2 but slept 4. It would be ideal for a family of 4 but probably not 4 adults. The directions for accessing the office/keys were very descriptive and easy to follow. We had no issues locating the lodge or getting into our condo. My husband and I did find that the bed was a little to soft for our liking as well as the pillows. I typically bring my own pillow and I forgot this time. We tried the pullout couch the second night and it was very comfortable! That’s where we stayed! The couch pillows which were a little more stiff, were more our speed! Overall it was a great stay and would come again. (Just would bring my own pillows) I would recommend this place as well.

Anonymous from Larkspur - Posted: 8/10/2021

Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Summit County Mountain Retreats staff

Great location and the property is very well kept.

Anonymous from Austin - Posted: 1/11/2021

The vacation rental was very nice and close to the main chair lift.

Anonymous from southfiled - Posted: 1/4/2021