4.8 (54 reviews)
Great location, would not rec. using summit county mtn retreats
Nederland CO
4
Overall Comment
I booked on Expedia and then had to contact Summit County Mountain Retreats 3 times, by email, then by phone twice to complete a contract before they would tell me the process of accessing the condo. And our key didn't work the next morning at the pool. The first contract that was sent went to my junk since it was sent from a PDF email without a name, then the one I filled out after contacting them by phone wouldn't submit, and I filled out every line, then I had to talk to a person, and since the contract submission still didn't work, then they had to send me THIRD email for the contract. You don't get to check in until 4:30 an have to leave by 10 AM. Extreme hassle to stay in a condo booked through expedia. The property itself was wonderful though.
Response from Summit County Mountain Retreats
Thank you for your honest review and feedback. We do apologize about the struggles you experienced while trying to sign our rental agreement, we are happy to see that our staff was able to assist with this and get that signed. We will also follow up with the HOA about the key not working at the pool as this is a lock they manage.
Submitted on Sep 14, 2023
Fine. Small things could make better.
Flower Mound TX
3
Overall Comment
Has potential. Location and view were just what I was looking for. Hard surface flooring in all areas except bedroom was nice. Positives kind of stop there. Bedding was gross, sheets were rough, blanket was like old, heavy duty felt. Finally found a quilt on Murphy bed I could use. Carpet was gross. Thankfully I brought flip flops to walk around in. Rugs were gross. Rolled up kitchen and patio rug as soon as I walked around the place. There was duct tape as transition between hard surface flooring and bedroom carpet. Bedside table was broken/had missing front piece. Closet was stuffed full of things I wouldn’t use - additional bedding, 3 fans- broken tower fan, cleaning supplies. I stuffed everything I could on top shelf to have room to hang clothes. The patio chair/table/floor in front of sliding door/bedroom window were dirty-with roof debris. Understand rain could have caused some but wasn’t raining the evening I arrived & would have loved to start out with things clean & able to sit on patio. Once I cleaned areas, it never got as dirty again even though it rained next couple days. Thought it was very kind of them to reach out morning after arrival to see how things were & ask if I needed anything & if anything needed addressed. I responded with some of the issues listed above and to see if they had another condo available; XO no one ever responded. With just a small bit of $$ and some TLC, this place could be really nice & worth the price charged. Don’t like being negative but wish I had known these things as I would not have stayed there.
Response from Summit County Mountain Retreats
Thank you for your review! I do see that we went to this unit during this guests stay and cleaned their patio for them as well as removed these broken items as well as responded to this guests with in 10 minutes of them texting us. Owners do leave items that are theirs in closets as well as we leave extra fans and blankets for guests to use, but we can always accommodate by moving these items for guests.
Submitted on Jun 30, 2023
Excellent location
Denver CO
5
Overall Comment
Went to Keystone for the Bacon & Bourbon Festival. This condo overlooked one of the music stages and was perfect for the festival. Evenings in the hot tubs were wonderful as well.
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
Submitted on Jun 28, 2023
Great spot
Highlands Ranch CO
5
Overall Comment
Perfect location in the village. Parking in the garage was nice. Place is in good shape and has an extra Murphy bed.
Response from Summit County Mountain Retreats
Thank you for your review and staying with us!
Submitted on Apr 20, 2023
Silver Mill 8170 March 2023
NA NOTAVAIL
5
Overall Comment
The property was in a great location! The only issues we had were minor. There was a broken stool. The Murphy bed was not secure. And the bathtub would not drain well while showering. But otherwise it was a great stay!
Response from Summit County Mountain Retreats
Thank you for your review, we will be sure to follow up with our maintenance team with these concerns!
Submitted on Mar 17, 2023
Silver Mill #8170
CLAREMORE OK
5
Overall Comment
Unit is as pictured. Minor maintenance needed. Contacted SMCR to advise them and they were quick to answer and appreciative of the heads up.
Response from Summit County Mountain Retreats
We are happy you enjoyed your stay and that our maintenance team was able to help out!
Submitted on Mar 9, 2023
Excellent location
5
Overall Comment
Very comfortable, nice amenities and great location!
Response from Summit County Mountain Retreats
Thanks for the great review!
Submitted on Jan 25, 2023
Beautiful winter getaway
Indianapolis IN
5
Overall Comment
Condo was perfect! It was inviting and set a vibe for a winter getaway in the mountains! Shuttles into the center and around mountain were easily accessible. Covered parking was ideal and additional parking was $25 for overnight in lot directly in front of building.
Response from Summit County Mountain Retreats
We’re so happy to hear you had a great experience with us.
Submitted on Jan 4, 2023
Thanksgiving Getaway
Onalaska WI
5
Overall Comment
We were very pleased with the vacation rental, and the surrounding area. We had a lovely time. The only negative item was that it was very difficult to find assistance when needed, even from the owner. I tried calling the numbers and the emails they left, but nobody could help me with a simple question. I was not able to get into the workout room with the items left me. It was important for me to have this accessible and unfortunately, I was not able to use it. Sadly, no one seemed interested in helping me either?
Response from Summit County Mountain Retreats
We are happy to hear that you enjoyed your stay in the property. We are sorry to hear that you were not able to get in touch with anyone. We checked our emails and phone records and we were not able to pull up any communication from you about the issues you had, we would have been more than happy to help you though.
Submitted on Dec 14, 2022
Needs A Little Work
Highlands Ranch CO
3
Overall Comment
We love staying in Keystone, specifically in the Silver Mill building because of the great location. We have previously stayed in a unit managed by Summit Cove, and we loved the process and the property. While the process was just as seamless with Summit County Mountain Retreats, we were not pleased with this unit. It was run down and dirty. The cabinet doors in the kitchen were falling off and literally hanging to one side.The threshold in the bedroom doorway was literally duck taped down and in the bathroom doorway there was a filthy goopy substance on it. The couch was filthy with an oily black look and it had an odor. There were big gashes in the drywall that need to be filled and painted. Also the TV in the bedroom was smaller than a computer monitor, it was maybe 18 inches or so. I took pictures of everything. I would never stay in this unit again and to be honest I would be very hesitant to stay in another Summit County Mountain Retreat property.
Response from Summit County Mountain Retreats
We thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay at this specific unit did not meet your expectations. On the day of your arrival, our inspection team did not report hanging cabinets in the kitchen or any odors in the unit. The owner of the property is responsible for replacing furniture at their discretion, but we can pass your feedback along to them about the couch and TV size. Many of the small maintenance items you mentioned (drywall marks and thresholds) are projects that we work on after Labor Day weekend because they take time to complete and often require us to order parts or materials. Thank you for your feedback and we would love it if you would come back to stay with us again – we have no doubt that the next time you would have the wonderful experience that the vast majority of our guests have.
Submitted on Oct 11, 2022
Ski Trip 2022
Saint Joseph MO
5
Overall Comment
We had a great time and enjoyed the unit.
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Submitted on Apr 10, 2022
Great location, horrible beds
Aurora CO
4
Overall Comment
We were so excited to stay here and ski for 4 days without driving anywhere. The unit was perfect in every way except the beds were just awful. We tried all 3 beds and the mattresses in all of them were so worn out we ended up sleeping on the couch pillows on the floor. Skiing is hard enough and a good nights' sleep is imperative. We were so disappointed.
Response from Summit County Mountain Retreats
We thank you for having taken the time to give us an evaluation of your stay. We are glad to hear that you enjoyed the unit, with the exception of the mattresses. Finding a mattress that satisfies the mass amount of renters we see is just not possible, but we do like to see every guest comfortable during their stay. If someone does not like the mattress we can offer a replacement air-mattress or mattress topper if we are made aware of the issue. We apologize for any inconvenience this may have caused. Thank you for your feedback!
Submitted on Mar 26, 2022
Does not sleep 5 comfortably
West Point NE
4
Overall Comment
The day bed was unusable the floor was more comfortable. The bed was hard and the tv in the bedroom was ridiculously small. Both the humidifiers were broke we bought our own.
Response from Summit County Mountain Retreats
Thank you for sharing your experience with us. We are sorry to hear that you did not enjoy your stay with us. Had we known about the humidifiers, we would have provided new ones. Finding a mattress that satisfies the mass amount of renters we see is just not possible, but we do like to see every guest comfortable during their stay. If someone does not like the mattress we can offer a replacement air-mattress or mattress topper if we are made aware of the issue. We apologize for any inconvenience this may have caused
Submitted on Mar 26, 2022
Ski trip stay
Columbus OH
5
Overall Comment
Check in was easy and the directions link was great. Rental was very nice and it was nice to use the hot tub and sauna after a day of skiing
Response from Summit County Mountain Retreats
I’m happy to hear that you’ve enjoyed your stay with us. I hope that you’ll come to stay with us again soon. Don’t hesitate to call if there is anything we can help you with in the future.
Submitted on Mar 25, 2022
Great place in Keystone.
Brooklyn NY
5
Overall Comment
Great place to stay in Keystone. Everything was great, just like in pictures, would stay again.
Response from Summit County Mountain Retreats
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Summit County Mountain Retreats.
Submitted on Sep 8, 2021
Silver mill
5
Overall Comment
This place was lovely. Cozy beds and everything you need for some time away. I will say that the listing makes it look like the pool is in this building. Sadly, it was not. Wasn’t a big deal, as we could still walk across the village to use it, but I did specifically book this location because of the pool.
Response from Summit County Mountain Retreats
We are glad to hear that these guests were able to enjoy this lovely unit. The pool is located in the Dakota Lodge for guests to use during their stay. We hope to host them again in the future!
Submitted on Aug 17, 2021
Great Location in River Run
5
Overall Comment
Easy check in process and the apartment was sparkling clean. Super comfy bed. Could not use the hot tub as you hey are not set up for privacy and their were too many people in the small area where they are located. Never did find the pool. Rest for a couple but tight with more than two adults. Super convenient to Lake Dillon, Breck, etc.
Response from Summit County Mountain Retreats
We are glad to hear this guest was able to enjoy the comfortable bed and other amenities this unit offers. The pool is located in the nearby building of Dakota Lodge. We hope to host these guests again in the future.
Submitted on Jul 22, 2021
beautiful condo
Saint charles MO
5
Overall Comment
this was the perfect stay for my husband daughter and me. We loved the space and all the complex. Relaxing time at the pool and hot tub and mountain air!!
Response from Summit County Mountain Retreats
Thank you for the wonderful review and for taking the time to share your feedback with us at SCMR. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Submitted on Jul 21, 2021
June Vacation
Savannah MO
5
Overall Comment
The location of this rental was perfect! We were able to travel to different towns within 20 minutes for our outings. The rental was clean and relaxing. It was nice to walk around the village and go to the shops. We enjoyed going swimming in the pool and playing pool in the lobby. We could not have had asked for a better place to stay!
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Submitted on Jun 13, 2021
Easter in Ketsone
Arlington Heights IL
5
Overall Comment
Great time, outstanding location, relaxing vacation .
Submitted on Apr 10, 2021
Nice little place
Sarasota FL
5
Overall Comment
Room was clean
as described needs some storage had to live out of your suit case ,no place to put anything would stay there again maybe not in the winter as the snow plows go by around 5am a few times every morning but place was clean and good location walk to lifts
Submitted on Jan 4, 2021
Good stay
5
Overall Comment
Like the place and location but bathroom door didn’t lock and hand sink water wouldn’t drain.
Submitted on Nov 17, 2020
Fantastic
5
Overall Comment
It was very cozy and clean had everything you could need for your perfect get away to relax and enjoy yourself!!
Submitted on Nov 2, 2020
Very cozy atmosphere
Springfield IL
5
Overall Comment
This room was fantastic. The room was clean and was in good supply of all the cooking utensils you could ever need. The fireplace kept the whole place warm in the cool fall weather. I would not suggest more than 3 people here to keep the quarters from getting cramped but it was perfect for the two of us. Beautiful Mountain View off the balcony.
Submitted on Oct 6, 2020
Quiet little condo
Council Bluffs IA
5
Overall Comment
Everything was as promised. I booked 48 hours before and everything was ready for me. Easy key card pick up with great instructions for everything.
Submitted on Jul 26, 2020
Great condo with a great location
Houston TX
5
Overall Comment
We enjoyed our stay at this condo. It was comfortable and cozy and had everything we needed. Our main complaint was the quality of the cookware. many of the pots and pans were warped and the bake pans were scratched which made cooking a little harder. If these were updated the stay would have been better.
Submitted on Mar 19, 2020
Family trip to Keystone.
Kennesaw GA
5
Overall Comment
Outstanding visit.
Submitted on Mar 9, 2020
The most fun and wonderful stay!
Bozeman MT
5
Overall Comment
Beautiful property in a great location!
Submitted on Mar 3, 2020
Awesome place to stay in River Run Village
Lees Summit MO
5
Overall Comment
Nice property right by the Gondola in River Run Village. Property was clean and in great condition
Submitted on Feb 15, 2020
Great location in Keystone
5
Overall Comment
The unit was clean, well decorated, and cozy. Nice common areas/ hot tubs to use. Our cable box was missing from the room which was kind of strange but not a big deal. Biggest perk is definitely proximity to the gondola, it's literally minutes from your room so if you want a place to stay for convenience skiing keystone or even other summit county resorts, it's a great location!
Submitted on Dec 4, 2019
Wonderful one bedroom
5
Overall Comment
Recently spent two nights here. This is a wonderful one bedroom that was spotless, someone does an amazing job keeping this unit so clean. The location is right in the middle of the Keystone Village so you can't beat that.
Submitted on Oct 2, 2019
Perfect location
5
Overall Comment
This place had everything you needed right at your fingertips. Will definitely be back!
Submitted on Aug 25, 2019
Summit County Mountain Retreats
5
Overall Comment
Very nice.
Submitted on Jul 10, 2019
Great Location
Lawrence KS
4
Overall Comment
Cute place and great location! Could use a handy man to fix some baseboards and the threshold between the hall and bath.
Submitted on Jul 9, 2019
Good retreat
4
Overall Comment
Very relaxing environment, close to activity but also secluded .
Submitted on Jul 8, 2019
Spring Ski Trip
Heber UT
5
Overall Comment
The rental was clean, well maintained, and perfect for our short stay. The bed was a little hard until we realized it was a memory foam mattress and then getting comfortable wasn't hard. My son had no complaints sleeping on the sofa bed. The location was good too. Overall, a nice place to stay.
Submitted on May 8, 2019
Wonderful rental in the perfect location
5
Overall Comment
The rental was exactly as described, clean, comfortable and in the perfect location right in all the action. Check in/check out could not have been easier. The pull out couch and Murphy bed was a nice addition to maximize the space. It was a little tight for 5 adults but it fit our budget for a weekend getaway. The underground parking was wonderful and included luggage carts and wagons to help transport your things to the room. We used the hot tubs twice which were wonderful after a day of skiing. We cooked every meal in the condo however a few additional baking dishes/sheets would have been nice. The Condo is in the heart of the river run village, steps from Starbucks, bars, restaurants, ski rental, and shops. A three minute walk will get you to the ski lift! Thank you for a great weekend!
Submitted on Mar 22, 2019
Two day ski getaway with kids
Delafield WI
5
Overall Comment
This was a great condo, exactly as described. Perfect for our 2 day, 2 night ski blast vacation with our young children. Keystone is perfect for families and this location allowed us to come back mid-day to eat lunch and rest a bit before we headed back out on the slopes. Our only complaint would be that the main bed mattress is extremely uncomfortable....did not sleep well at all.
Submitted on Mar 10, 2019
Cozy
New braunfels TX
5
Overall Comment
The condo was cozy and so accommodating. The only issue, if you close the bedroom door to sleep, that room becomes like a hot box. We had to open the window to let -11 air in in order to sleep. The proximity to everything was amazing and it was so clean
Submitted on Mar 7, 2019
Super cute place!
Aurora CO
5
Overall Comment
Silver Mill is a fantastic property in the village at Keystone. Great location and perfect room for 1-4 people. The furniture could be cleaned but other than that, highly recommend!
Submitted on Mar 5, 2019
Great trip to Keystone
Cape Girardeau MO
5
Overall Comment
Silver Mill is a very clean, comfortable condo location at the base of Keystone. Great having so many food choices just a short walk from the front door.
Submitted on Feb 27, 2019
Beautiful with just a few hiccups
Canton MS
5
Overall Comment
Most of everything was perfect! The condo was beautiful and close to all the shops. Only problems were that the fire alarm woke the entire building up at 7:30 on our first jet lagged morning. Then the next day, the condo turned all water off for 2 hours just as we were getting off the slopes
Submitted on Feb 15, 2019
Clean, Nice & convenient
Flemington MO
5
Overall Comment
A beautiful condo so close to the lift. Easy to come back for lunch or to rest. Very clean and beautifully decorated.
Only disadvantage is having to go pickup key a mile away from shuttle drop off at Dercum square. Wish there was a pickup Dropbox on site or key code lock.
Submitted on Jan 26, 2019
great time
5
Overall Comment
very good .
Submitted on Dec 8, 2018
Great time! Will come again!
5
Overall Comment
Perfect. Couldn’t ask for better.
Submitted on Nov 6, 2018
Silvermill stay at end of October
5
Overall Comment
Beautiful view facing mountain.
Staying at the end of Ocober gave us fewer people to deal with but shops nearby in resort were closed.
Everything was clean and working.
Buses running constantly which also was convenient.
We will be back!
Submitted on Nov 2, 2018
Beautiful Condo
5
Overall Comment
We had a wonderful stay at this little condo. Everything was very clean and it was obvious that a lot of work went in to making the place look beautiful. As we arrived at the building, I was a little wary but the condo itself proved to be much nicer than the building it was in, so don't let that scare you away! The fireplace was nice. The bathroom was beautiful and clean. The bed was quite comfortable. It was perfect for our trip!
Submitted on Sep 8, 2018
Cozy Mountain Getaway
5
Overall Comment
Everything about my stay here was perfect and amazing! I will definitely be back. The location was great - within walking distance to many shops, restaurants, ski area, and hiking! The condo was spotless and the hot tubs, swimming pool, and sauna were easily accessible and also well maintained. No complaints about sitting in a hot tub looking at the mountains. The service staff at the resort was wonderful and communication about my stay (from emails to phone calls) was fantastic and made things super easy for me! I would recommend this place to anyone and can't wait to come back :)
Submitted on Jul 3, 2018