4.9 (51 reviews)
Construction Nightmare
Bradenton FL
3
Overall Comment
This would have been a 5 star review but the construction going on is unacceptable. From 7am-5:30 pm every day including Saturday directly outside your window. The banging and drilling was so bad we couldn’t have the windows open. I realize the owners have no control over the construction but a heads up would have been appreciated. We definitely would have stayed somewhere else. Totally ruined our stay
Response from Summit County Mountain Retreats
Thank you for your review and feedback. We do apologize for this noise during your stay, however this is something we cannot control and do not have the ability to know when this construction will be going on.
Submitted on Aug 14, 2023
Extended Family Vacation
ELMHURST IL
5
Overall Comment
Loved the location of the Springs and the view of the Bike/Gondola mountain, however, did NOT love the construction right outside starting at 7:00AM every morning on our vacation, that was rough. Wish we knew this was happening prior to booking.
The Springs 8845 was fully equipped with all our needs from utensils to plates/cups and appliances. Coffee pot did not make 12 cups very well (Overflowed coffee grounds?)
Carpets could be updated especially where carpet meets bathroom tiles, seems to be an issue?
Had No issues with WiFi and or connections to TV. Large enough for family of 4, even though there were 3 of us, we had extended family in other Springs condos that would visit, great large table for family games and meals.
Parking was easy, however the road leading in was annoying at times due to the construction going on, bumpy road.
Pool was great for the kids, when opened.
Easy access to Gondola and The Village.
Response from Summit County Mountain Retreats
Thank you for your honest review and feedback. Unfortunately the construction is out of our control as this is something done by companies outside of us, but we are happy to report that the pool is back up and running!
Submitted on Aug 8, 2023
Beautiful place
Burden KS
5
Overall Comment
Rental was perfect for our family! Plenty of room, walking distance to amenities, great pool and hottub!
Response from Summit County Mountain Retreats
Thank you for your review!
Submitted on Jul 19, 2023
Great Quick Stay
Parker CO
4
Overall Comment
We had a wonderful time in our short stay. The pool and hot tub were fantastic, location couldn't be better, and the place itself was nice. There was a bloody fingerprint on one of the bathroom light switches but other then that no complaints.
Response from Summit County Mountain Retreats
Thank you for your review, we will be sure to follow up with our housekeeping team in regards to this!
Submitted on Jul 11, 2023
Just fine
Erie CO
3
Overall Comment
There were many positives about our stay at Keystone, but overall it was disappointing.
Parking/check-in are a bit confusing and it was hard to get to the parking garage because of the ongoing construction. Construction woke us up at or before 6 AM every day.
Our room didn't smell great when we first checked in and it wasn't clean under the beds/furniture but otherwise was fine.
The property manager was responsive when we requested a broom- there wasn't one when we checked in, but it proved essential. The trashcan is broken and was never fixed.
The facility amenities are nice, but there were no toys in the kids play area and there was broken glass. Similarly, the entertainment center only seemed to play TV or DVD's. There are some DVD's in the room, but BYO if you want to watch something. The hot tub was closed the entire time.
Overall, it was a fine place to say and the fact th
Response from Summit County Mountain Retreats
We appreciate you taking the time to share you experience with us. It’s disheartening to hear that you were not entirely comfortable during your stay, and we apologize.
Submitted on Jul 2, 2023
Hiking trip
Omaha NE
5
Overall Comment
Place was very clean. It was in a great location. Loved the big rooms.
Response from Summit County Mountain Retreats
Thank you for the great review.
Submitted on Jun 20, 2023
Great stay!
NA NOTAVAIL
5
Overall Comment
Love this property and the rooms, pool and swimming pool.
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
Submitted on Jun 12, 2023
Overall ok
La Vernia TX
4
Overall Comment
Construction. There should have been a disclaimer informing renters of the construction around the condo. Blocked you from walking to the River run shops. The construction equipment started outside our window at 6:45am! Only one elevator worked in the building which was terrible when you had your ski boots on and had to take the stairs.
So most complaints are about the building itself, our actual unit was nice and clean and we enjoyed it. (Need to repair the Keurig).
Response from Summit County Mountain Retreats
Thank you for taking the time to leave us a review.
Submitted on Mar 17, 2023
Great trip to Keystone!
Lake St Louis MO
5
Overall Comment
This was our second year staying at The Springs with Summit Retreats! This year we had a fold down bed in living room for kids with bathroom which was amazing. Unit had lots of nice appliances ( double oven, crock pot, keurig). Management company was prompt to any questions or concerns. Lots of construction behind building but still have great view and waking bath to gondola was easy- we even saw two moose right off the path!
Response from Summit County Mountain Retreats
We appreciate your comments about our property. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.
Submitted on Feb 12, 2023
Beautiful construction views
Fredericktown MO
5
Overall Comment
The stay was wonderful and the property was clean and inviting. The only negative is the amount of construction currently occurring. Due to the construction the walk to the main shopping area and lift was lengthy. It would have been nice to know before booking that the bridge was closed preventing access. Other than the construction the stay was perfect.
Response from Summit County Mountain Retreats
Thank you for staying with us. We are grateful that you chose our company. The south bike path is open for easy access to the gondola.
Submitted on Feb 8, 2023
Great Summer Get away
Seven Fields PA
5
Overall Comment
Really liked the location of the condo. The condo is very nice and overlooks the ski slope...although it appears that they are building a big resort right infront of this condo so the view may be obstructed. Great location and close to many hiking trails, Silverthorne, and Breckenridge only a short drive away.
Response from Summit County Mountain Retreats
We are glad this property was able to meet your needs. It is our pleasure to try and provide the best service possible. Should you come back to the area, don’t hesitate to call on us.
Submitted on Sep 25, 2022
Our favorite spot
Colorado Springs CO
5
Overall Comment
The place is such a gem in summit county. I’ve been coming here since I was a kid and now I bring my kid 2-3 times a year in the summer. Love how Keystone has so much to do but it so much quieter than the rest of busy summit county. Pool is incredible, the rooms are wonderful, and the staff is very accessible and quick to respond to needs.
Response from Summit County Mountain Retreats
We’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Submitted on Jul 24, 2022
Springs #8845
5
Overall Comment
Had a lovely time. Close to fun activities in Breckenridge and Frisco. Quiet family atmosphere. Some basic maintenance was needed (add screens to windows, fix loose board on floor; fix kitchen faucet). Overall ok and clean.
Response from Summit County Mountain Retreats
Thanks for your honest opinion. We sincerely appreciate you taking the time to share your experience with us. We hope to have you back soon as a guest of Summit County Mountain Retreats.
Submitted on Jun 20, 2022
Great stay
Aurora CO
5
Overall Comment
Our family loved our stay. The staff was extremely helpful the unit was clean and well organized. Can't say enough good things about this resort and unit.
Response from Summit County Mountain Retreats
We appreciate your comments about our property and staff. We take pride in attending to our customers’ needs in the best way possible. Should you come back to the area, don’t hesitate to call on us.
Submitted on May 17, 2022
We LOVE the Springs
ANDOVER MN
5
Overall Comment
Two years ago friends and I stayed at the springs and loved it so much we flew back for another girls trip . We are thinking of making it an annual thing. The Springs is awesome and luxurious. Will be back again!!!!
Response from Summit County Mountain Retreats
Thank you for staying with us! We appreciate guests who are so kind.
Submitted on May 12, 2022
Nice condo for easy access to the slopes
Parkton MD
5
Overall Comment
Stayed here for the last 3 nights of the ski season. The condo was nice and a great location for easy access to the slopes. Very well priced as well.
There were a few issues that could use some repairs. The garbage disposal was broken, and the kitchen sink faucet was loose and moved around int he countertop. It looked like something had damaged one of the walls in a bedroom, as the drywall was vertically cracked along 2 wall studs. One of the radiators made a squeaking sound until I partially closed off the valve on the line.
The only issue I had with the rental process was that I had paid for early check-in and late check-out, but the access code for the rental only worked the building entrance doors (and garage) for the base rental times, so I had to call SCMR to get a different code to get into the building. It would have been nice to have this information when the early check-in was confirmed.
I was still very happy with the rental, but these are issues that should be addressed for future renters.
Response from Summit County Mountain Retreats
Thank you so much for taking the time to leave us a review, we are happy you had a great time. Had we known of any issues you were experiencing in the unit, we would have gladly taken care of them right away. Now that we are aware, we will send our team out to address all issues reported. We are so sorry the door code was not working when you arrived, the HOA sometimes experiences connectivity issues on the garage and when we updated your access code for check in, the lock was offline and did not get the notification of your early check in. We will make sure to share this with the HOA for improvements. We hope to see you again!
Submitted on Apr 19, 2022
Keystone Condo
Denver CO
5
Overall Comment
Such easy access to slopes and restaurants. Very cozy and private. Incredible correspondence and instructions to make check-in/check-out, and the rest of the stay as seamless as possible.
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Submitted on Apr 13, 2022
great location at Keystone
Antioch IL
5
Overall Comment
The Springs at Keystone was the perfect place for a family ski vacation, All the amenities of a welcoming pool, with fantastic view, theater room, play room, view out of our condo Room 8845, accomodations were 5 star!!! Couldnt say enough about how top notch our stay was, not to mention clean and comfy!!
Response from Summit County Mountain Retreats
We can’t thank you enough for the kind words about our rental. Your review means a lot to us and lets us know we’re on the right track!
Submitted on Apr 11, 2022
Amazing location, great experience
Seward NE
5
Overall Comment
Our family just returned from a ski trip to Keystone and Springs 8845 was all that we hoped it would be. The management company was quick to respond to questions during the booking process and the online guest book had all of the information that we needed to prepare for our trip. The heated garage was great, and due to the location, we were able to leave our vehicle there the entire time and walk everywhere we wanted to go. The check in process was seamless and the condo was very clean upon our arrival.
The condo was spacious and the layout worked great for our family of 6 with the Murphy bed and the sofa bed being utilized each night. The kitchen was fully stocked with all the cookware/plates/utensils needed for meals, and the location was incredible being just a short walk across the parking lot to the River Run Gondola. Being so close, we were able to easily take a lunch break from skiing each day and eat in the condo, saving considerable $ compared to eating on the mountain or in River Run village for every meal. River Run village is just a few steps away, and is full of shops/restaurants as well as ski rental locations. We absolutely loved the location.
The outdoor pool area was awesome with a heated pool and two good-sized hot tubs, which were very nice to relax in after long days of skiing.
The only negative was that a sink in one of the master bathrooms was plugged when we arrived. Management was alerted of the issue and said they would send someone over to fix it, but that never did happen. Fortunately, there are 2 sinks in each master bathroom as well as a 3rd bathroom, so it didn't affect our experience one bit. I’m sure they already have that issue fixed.
Overall, I would strongly recommend Springs 8845, especially for family ski excursions, and I look forward to coming back in the future.
Response from Summit County Mountain Retreats
Thank you for taking the time to leave us such a detailed review! Its nice to hear that you and your group enjoyed the check in process. It's something we have worked on over the years and it's nice to know that people are enjoying the ease of check in. I was able to confirm that this guest had reported the sink to our staff and apologize that this was missed. Normally we do a great job with this and apologize that our attention to detail left something to be desired on this occasion. We have since repaired the sink and found that it was due to a faulty sink stopper. We hope to see this guest soon.
Submitted on Feb 22, 2022
Great location and facilities but a few minor issues
Lakeweod CO
5
Overall Comment
The room and building were beautiful, clean and comfortable. The location is excellent and very close to the gondola. The pool and hot tub area were well kept and very enjoyable. The main issue was only being able to park one car. In a rental that sleeps 8 people it seemed unreasonable that we were only allowed to park one car in the garage, especially given the garage was almost empty and there were two parking passes in the rental unit. The other disappointment was that we could not get any kind of late check out, not even an hour or two. However, we were able to continue using the amenities (including the pool and parking garage) for several hours after check out which was nice and greatly appreciated. The check in process was still a little confusing although we had a lot of details in the resources. It wasn’t clear what floor our room was on and we were told we needed a code to access the elevator which wasn’t accurate. However, the staff was responsive and helped us to get into the property.
Response from Summit County Mountain Retreats
Thank you for taking the time to leave us a review. We are happy you enjoyed the unit and the location of the property. Per the HOA, we are only able to provide one parking spot per unit no matter the size of the unit. This is stated in the listing and in our rental agreement. Unforuntaely there was another guest checking into the unit on this guests departure date and we are unable to grant late check outs due to this and during our peak season. We have reviewed our check in procedure to verify the information is clear and we find the check in instructions to be accurate. The elevator at the lodge also states which floor each property is on. There is not mention of a code being needed for the elevators.
Submitted on Dec 19, 2021
Super nice place and close to lifts
Palmhurst TX
5
Overall Comment
AMAZING- the place was wonderful, super nice views from the living room, bedrooms and balcony. Indoor parking is heated and very nice. Elevator access
Response from Summit County Mountain Retreats
Thank you for staying with us. We are grateful that you chose our company.
Submitted on Nov 9, 2021
Keystone getaway
Sioux Falls SD
5
Overall Comment
Very nice condo, clean, helpful staff.
Response from Summit County Mountain Retreats
Thanks for your comments and for having selected our property. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Submitted on Sep 19, 2021
Amazing place, great view, right next to the gondola
Omaha NE
5
Overall Comment
Beautiful place, sleeps 6 comfortably, 8 would be tight but possible with a pull out couch. Staff were amazing, texted us just the right amount of times to make sure you have everything you need.
Check in process is a little antiquated, however they have it well documented so read about the check in process before arriving. We had to pick up our key cards from a different location. Easy process.
Full kitchen, well equipped. Will stay here again.
Response from Summit County Mountain Retreats
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Submitted on Apr 27, 2021
Great Location
Chantilly VA
5
Overall Comment
Great condo in a great location, walking distance to the gondola.. There are not many places at Keystone where you can walk to the lift, but this is one of them.
Submitted on Mar 14, 2021
Great place
Denver CO
5
Overall Comment
Very nice and very spacious!
Submitted on Jan 18, 2021
Excellent Stay
Texas City TX
5
Overall Comment
Great location and place is this unit was one of the better stocked one that I have stayed in. Clean, very close to the gondola and right next elevator.
Submitted on Nov 23, 2020
Labor Day Weekend
MARTHASVILLE MO
5
Overall Comment
Our Family and Friends had the best experience visiting Keystone in the summer and staying at The Springs.
Response from Summit County Mountain Retreats
This guest was an absolute pleasure to host. We look forward to being of service again in the future!
Submitted on Oct 17, 2020
Great stay!
Dilworth MN
5
Overall Comment
Very clean, great beds. Easy check in and check out.
Would definitely stay again.
Submitted on Jul 25, 2020
Great Place
Grand Island NE
5
Overall Comment
We chose to venture to Colorado to celebrate my husband's birthday and had a great time! This place had everything we needed and plenty of space. Location was convenient to exploring Summit County. We did not get to use the pool, hot tub, those type of amenities due to the pandemic and them still being inaccessible, but there are plenty of things to do in the area. We did have a couple issues with the beds - two separate nights, the slats underneath slid & the box springs fell to the ground. Of course, it happened at bedtime, so had to rig it back together ourselves, but the management took care of both beds expeditiously the next day while we were out and about.
Submitted on Jul 6, 2020
Great Location to Mountain and Resort Area
SAN ANTONIO TX
5
Overall Comment
We had such a great experience! The condo is super spacious and exactly as described. Great location to the mountain. The hot tubs and pool area are wonderful. The ski lockers are a plus too! Heated garage. Really everything you need from the basics. If your party is larger make sure to stock up on some extra essentials as the condo provides just the minimal basic paper goods. Easy walk to the resort center with shops, restaurants, grocery and desserts!!
Submitted on Mar 15, 2020
Great Unit!
Superior CO
5
Overall Comment
We come to Keystone often and always stay at the Springs building because it can't be beat. This unit is great. Lots of room, two masters = amazing and the Murphy bed beats the heck out of a pull-out couch. We will be back!
Submitted on Mar 3, 2020
Snow much fun!!!!!!
Canton GA
5
Overall Comment
Very nice and clean. This unit is one of the more spacious units we’ve stayed In. We will be reaching out to book for next year. My kids love it here with the pool and hot tub
Submitted on Feb 25, 2020
Perfect Family Retreat
Corpus Christi TX
5
Overall Comment
We absolutely love the place and it was so spacious and perfect! We will return again!
Submitted on Jan 4, 2020
Keystone Golf Vacation
Lakewood CO
5
Overall Comment
This was by far one of the best condos I have rented in Summit County. I will rent it again for both winter and summer trips. Very roomy, 3 large bathrooms and 2 master bedrooms. I highly recommend renting this condo.
Submitted on Aug 19, 2019
Spacious and Clean with nice view!
Roslyn NY
5
Overall Comment
Great place to stay - just as described!
Submitted on Aug 3, 2019
Perfect getaway!
5
Overall Comment
This was by far the best condo we've rented at the Springs Resort! The unit is very spacious and well appointed. The management company was wonderful to work with, and even made us a new key when we got locked out. I would highly recommend this unit and booking with Summit County Mountain Retreats.
Submitted on May 14, 2019
Great location!!
roselle IL
5
Overall Comment
We went for spring break.
Great locations, good services and amenities.
Recommend it
Submitted on Apr 9, 2019
great location
Greleey NE
5
Overall Comment
great condo directions where spot on on how to get there. had issues with one of the beds but after letting them now they were there right away and fixed it! loved the view of the mountains and that it was so close to everything.
Submitted on Mar 21, 2019
Clean and Cozy!! Short walk to the Village!!
Erie CO
5
Overall Comment
This condo was perfect for a family ski trip!! The condo was clean and tastefully decorated with a mountain lodge feel. The condo was also updated and clutter free! We had all the kitchen basics! We were a family of four and had plenty of room to spread out. Three full bathrooms was nice bonus! View of the ski slope was nice and we enjoyed watching the night skiers. Only draw back was the parking lot is right next to the balcony- it felt a little close but not a big deal.
The complex was nice overall. It’s a little run down but definitely a great place for kids! The only draw back was that there were lots of kids running around all of the time. The pool was too cold to enjoy, but the hot tubs were perfect after a day of skiing! It was a very short and easy walk to the Village and gondola! We will likely return to this condo. It’s nice to see that the owners have put great effort into making it an inviting and comfortable space without feeling like your invading someone’s personal home!! I definitely recommend this condo!! If your traveling with kids The Springs is also a great choice!!
Submitted on Nov 25, 2018
Very enjoyable for families
Denver CO
5
Overall Comment
We had a great stay. The condo was very clean and had everything we needed. The amenities and location were top notch.
Submitted on Oct 24, 2018
Wonderful family vacation spot!
Pittsburgh PA
5
Overall Comment
Our family of 4 with kids ages 10 and 12 had a blast! The location is near to tons of stuff to do, the condo was clean and spacious. It was great to have a kitchen at ur disposal as well. The description was spot on and customer service was super. The pool is awesome. The kids hardly wanted to go any where else. ��
Submitted on Aug 21, 2018
Springs Building
Ankeny IA
5
Overall Comment
This unit is located in a terrific location and is well maintained. Views of the ski runs from the balcony. Our family also enjoyed a lot of time around the pool and hot tub areas.
One concern we had was the attentiveness of the management company to guest concerns. The living room tv did not have a signal when we arrived. I requested for three consecutive days that it be repaired and I was assured that maintenance staff would take care of it. Nobody ever showed up to even assess the problem. This certainly didn't hinder our vacation but the lack of action was disappointing.
Submitted on Aug 6, 2018
Great location, like a hotel
Rexburg ID
5
Overall Comment
We enjoyed our stay and were very happy with the property. The location was fabulous and the facility was clean and well-maintained. It's really more like a hotel full of condos than an individual unit, which I hadn't completely anticipated. But it was still a great value.
Submitted on Jul 30, 2018
Great condo! Updated, clean and awesome location!!
Shawnee KS
5
Overall Comment
Everything was awesome for our short 3 day stay for our family of 5. Easy check in and check out. Very nice condition, location, amenities. The condo hallway was a little dated but the amenities were great. My only complaint was the pillows, my suggestion, bring your own from home. Beautiful condo in a great location... great kitchen, bathrooms and beautiful amenities. We’ll be back.
Submitted on Jul 20, 2018
Get away week
Wilson NC
5
Overall Comment
Great view, convient to food and activities. Great pool area. Second time we have stayed at the springs. Highly recommend.
Submitted on Jun 21, 2018