4.6 (13 reviews)
Great stay at the Keystone
NA NOTAVAIL
5
Overall Comment
It was a lovely spacious house with good amenities. My only complain was the hot hub gets closed at 10 pm, but everything else was good!
Response from Summit County Mountain Retreats
Thank you for your positive rating! We are happy to hear that you enjoyed your accommodations.
Submitted on Sep 5, 2023
Nice condo
NA NOTAVAIL
5
Overall Comment
Nice place that met our needs. Management was very responsive.
Response from Summit County Mountain Retreats
Thank you for your 5 star review!
Submitted on Jul 7, 2023
Fun and quirky
Denver CO
4
Overall Comment
Overall a great spot, steps from the shuttle and hot tub, easy drive to the grocery store, it's a slight pain to get to the bus into Dillon/Silverthorne/Frisco/Breck/etc. It's a cute spot but a little run down, so check your expectations. My only real complaint: the lights in the kitchen flickered badly, we called the company within an hour of arriving and it wasn't fixed all week. We took the offending bulbs out of the fixture and stashed them in the closet.
Response from Summit County Mountain Retreats
Thanks for having taken the time to write such a detailed review. All your comments help us improve our service. We reassure you that your complaints will be shared with the entire staff. Moreover, I will personally make sure that this happens.
Submitted on Mar 13, 2023
Dated unit that could use a little TLC
Minnetonka MN
4
Overall Comment
Good location, responsive management company, but unit could use some work. When we arrived, we found an armchair with a broken leg, and a kitchen light fixture with burned out bulbs. Put in a request to fix these items, and the management company came the next day to take care of it. The chair fix was fine. They replaced the bulb in the kitchen fixture, but the fixture flashed all week long, making it almost unbearable to use the overhead light.
The large area rug in the center of the unit had a crease we couldn't straighten out that everyone tripped over. The grout in the floor tile of both bathrooms was coming out, so you'd get little pieces of grout stuck to your feet. The bathroom floor thresholds were screwed down with screws not sunk into the wood so you could catch your toe on them. The range hood was missing its cover, so the fan blade was exposed and spun accumulated cooking grease when used onto the cooktop. The ski lockers in the hallway were nice for storing our skis.
Overall it was ok, but showed more wear than was visible in the photos.
Response from Summit County Mountain Retreats
Thank you for your honest review! wE love your feedback which helps us better our units as well as I can reach out to our maintenance team!
Submitted on Mar 7, 2023
Small serviceable condo
Keller TX
4
Overall Comment
Good for 6 ppl, not 8. Pros: property mgmt, ski locker, steps to shuttle bus, parking for 2 cars Cons: Room for one in kitchen. Cluttered, showing its age, very tight around the dining table, small trash can for kitchen.
Response from Summit County Mountain Retreats
Thank you so much for your positive rating for your recent visit with us at Summit County Mountain Retreats.
Submitted on Jan 7, 2023
July
Denver CO
5
Overall Comment
We had a great stay the only thing is the kitchen is to small & there wasn’t enough cooking utensils the blender also didn’t work.
Response from Summit County Mountain Retreats
Thank you for staying with Summit County Mountain Retreats! Had we known that you needed additional utensils and a new blender, we would have happily had them delivered to you during your stay. Thank you for your feedback!
Submitted on Aug 7, 2022
Great Property!
Denver CO
5
Overall Comment
Fantastic well stocked unit.
Response from Summit County Mountain Retreats
Thanks for giving us a perfect rating and for recommending our rental to other travelers. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of Summit County Mountain Retreats.
Submitted on May 3, 2022
Great Family Ski Vacation!
Monroe LA
5
Overall Comment
Cute condo with all the comforts of home! Location was very good, and this unit is right across from the hot tub, pool, grill and clubhouse. We loved that it was on the ground floor. I had one complaint from a family member that a bunk bed was not comfortable,but everything else was first-rate. Highly recommend!!
Response from Summit County Mountain Retreats
Thanks for taking the time to share your experience with us. We’re so happy to hear you had a great experience with us.
Submitted on Mar 8, 2022
Location great but cleanliness needs improvement!
Concord NC
4
Overall Comment
The unit was very centrally located for Keystone and travel to both Keystonr. (5 minutes) and Breckinridge (25 minutes) was awesome!
The unit was older and beat up more than the pictures let on. Beds were comfortable and had new comforters and blankets.
The downside — black mold was on the shower ceiling when we arrived and thankfully we brought Lysol wipes and could clean right away .. Management was responsive and offered to send someone out but honestly after being unpacked we just handled it - but shouldn’t have had to at all. Some other cleanliness items ... vacuuming seemed partial as there were board game pieces on the floor and there were coffee mugs with lipstick still on them.
We ended up purchasing some pans and some extra towels because the unit pans weren’t cooking great and we didn’t realize when booking that laundry is not in unit and didnt want to schlep around the complex to wash towels (8 provided for 5 days and 5 people) — we left all of these behind hopeful to pay it forward to future renters.
Lastly the hot tub was not hot and was grimy when we went to it ... we laughed at thrw absurdity and went back to build a fire instead.
Overall a fun trip but would not rent this unit again until updated. Again Management was responsive and nice when needed.
Response from Summit County Mountain Retreats
Thank you for taking the time to share your recent experience with us. We are very concerned to hear your comment about cleanliness. Please rest assured that room cleanliness is a matter that we take very seriously and is of paramount importance to us and something we follow very strict procedures about at SCMR. We have brought this to the attention of the department head for improvement. In addition, we will continue training and developing our associates to ensure that they are always able to deliver the satisfactions of our guests. We are regretful that this guest felt the need to clean any missed items by housekeeping, we would have gladly taken care of this but understand that after a long day of traveling guests may not want staff in the unit while trying to relax. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion – this is very unlike us. It is standard for SCMR to provide the initial supply of towels for guest stays. Should more towels be needed we offer a complimentary towels refresh after the third night with a 24 hour request. If additional or new towels are needed sooner this can be done with a 24 hour request and a small fee. This information can be found in the digital guidebook that is provided before arrival. Thank you for getting that pan replaced. Had we been made aware of this we would have been able to deliver a new pan for you. Unfortunately, we were not made aware of these discrepancies so we did not have the opportunity to help. We appreciate you letting us know about the dirty hot tub. We will get this reported to the building managers to get cleaned as soon as possible. We wish we would have been able to help more with your stay but hope that you will return!
Submitted on Feb 26, 2022
Overall Good, But Unwashed Dishes
Tyler TX
5
Overall Comment
Overall, our stay was great. The condo was spacious, as described, and had a great location.
Our main issue was that the dishes were not cleaned, and many still had food residue on them. We ended up spending a good amount of time washing most all the dishes before using them.
Check-in had a few more steps than what I am used to. We had to get our keys from a separate office a few minutes drive away (luckily it was in the same shopping center we got our ski rentals from). It ended up being convenient for us, but I can see it being a potentially complicated extra step instead of having a lockbox or similar thing on the property.
Response from Summit County Mountain Retreats
Thank you for taking the time to leave us a review. We are happy to hear that you had a great stay overall but it disappointing to hear your concerns about cleanliness. Please rest assured that room cleanliness is a matter that we take very seriously and is of paramount importance to us and something we follow very strict procedures about at SCMR. When things are not right we want to get them addressed right away. Had we been made aware of the dirty dishes we would have loved to send a staff member to get those addressed. We have brought this to the attention of the department head for improvement. In addition, we will continue training and developing our associates to ensure that they are always able to deliver the satisfactions of our guests. Our office is located about a 2-3 minute drive away from the rental. In most circumstances this is convenient for guests, please keep in mind we do provide this information in advance in order to give our guests enough time to review and prepare for this step.
Submitted on Feb 15, 2022
Great spot for large group
Box Elder SD
5
Overall Comment
The condo was a great location and a great price and was able to sleep our large group comfortably. We had 8 people and did not have any issues and could have easily slept 2 more. The shuttle bus for keystone picks up almost right outside the door and the condo had full amenities to cook all of our meals. Hot tub and pool were hot and amazing
Response from Summit County Mountain Retreats
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Summit County Mountain Retreats.
Submitted on Jan 8, 2022